Allen Muir

Dynamic operations manager with a proven History and track record at Expeditors International of WA,
excelling in effective team leadership and customer engagement. Enhanced service quality through
data-driven KPI evaluation and processes, achieving significant improvements in operational efficiency.
Adept at fostering client relations while ensuring compliance and oversight in operational accounting
transactions.

Supervised operations staff and kept employees compliant with company policies and
procedures.
Empowered employees to take ownership of their responsibilities, leading to increased
accountability and improved performance outcomes.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods
and services.
Developed and maintained relationships with external vendors and service providers.
Enhanced customer satisfaction by establishing clear communication channels and addressing
concerns promptly Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Interacted well with customers to build connections and nurture relationships.
Handled problematic customers and clients to assist lower-level employees and maintain
excellent customer service.

History Major
Southern Utah University, Cedar City, UT
Human Resource Management Course Work