Alisha Askew

I am a strategic advisor with extensive experience guiding clients through complex transitions. In real estate, I specialized in helping families navigate high-stakes decisions with clarity, empathy, and confidence. That same skill set translates seamlessly into consulting, where I focus on customer experience, organizational change, and process improvement. I bring a unique blend of emotional intelligence and analytical thinking, helping executives design strategies that not only solve problems but also strengthen client trust and long-term success.

Coldwell Banker - Charlotte, NC

2018 - Present

NC & SC REALTOR

• Professionally skilled in managing business development marketing, establishing and maintaining client relationships while ensuring organization and attention to detail throughout revolving projects.
• Expert in customer success consulting while managing customer due diligence process, clearly explaining risks and processes, and managing demanding time constricted timelines to comply for a successful closing.
• Organizes multiple projects simultaneously of the home sales life cycle while managing appointments, coordinating contractors, collecting time critical documents, and analyzing metrics, and providing updates.
• Exceptionally interprets and adheres to laws and regulations while resolving problems and maintaining consistent communication with clients and involved third-parties for seamless home closings.
• 10+ years of delivering exceptional customer service, 5+ years in customer success consulting experience
• Passionate about using Al-powered capabilities and human expertise to deliver innovative solutions
• Successfully collaborates with partners to ensure alignment on communication, metrics and projects
• Self-starter in ensuring timely collection of required documentation, including follow ups where needed
• Skilled in managing processes with adherence to compliance standards and timelines
• Self motivated to exceed performance metrics while maintaining organization and managing projects/deadlines
• Excellent critical thinking, research and problem solving skills with ability to recommend resolutions
• Strong analytical skills including data analytics and problem solver with high attention to details
• Proficient in Microsoft Office, Video Communication, CRM software with ability to learn new systems
• Exhibits poise, confidence, and interpersonal skills along with professional verbal and written communication
• Outstanding customer service and pipeline management skills with the ability to manage multiple tasks
• Keen ability to identify opportunities that enhance the client experience
• Inspired to gather client feedback to help improve processes, growth and reputation
• Skilled in data collection, interpreting laws and regulations, and mitigating risks
• Adept in conducting presentations, enhancing the client experience, and business development acumen

• Masters of Public Administration, North Carolina Central University - Durham, NC
• Bachelor's of Science in Criminal Justice, NC A & T State University - Greensboro, NC
• Certified Real Estate Negotiator Expert