Alicia Stephens

A collaborative and approachable professional who quickly breaks down barriers and fosters productive relationships. Committed to task completion, approaches challenges with determination and efficiency. Renowned for active listening skills, excels in training and mentoring, instilling confidence and ensuring high performance across teams.

• Advocate in promoting exceptional customer service skills to maintain the expectations set by the company for myself and new hires to follow
• Trained New Hires on company specific policies, procedures, and compliance guidelines
• Listen, diagnose, and resolve technical issues. Guide the customer through step-by-step solutions.
• Ensured that systems are in place to properly maintain and manage training records
• Conduct one-on-one coaching with new hires when needed
• Proactively memorize company products and services to better assist the customer
• Complete and reconcile customer insight reports and accurately input sensitive customer data

Bachlor degree in Business Administration