Alice Centeno
Customer Service / Support
Services offered
Customer Success and Business Development leader with 10+ years of experience helping organizations improve customer adoption, retention, and operational performance. I specialize in building scalable customer workflows, CRM processes, onboarding programs, and engagement strategies that reduce churn and drive long-term value.
I’ve led large customer portfolios, partnered cross-functionally with Sales, Marketing, and Operations, and supported executive stakeholders through data-driven insights and clear communication. Known for being highly organized, proactive, and solutions-oriented, I thrive in roles where structure, strategy, and customer experience intersect. Available for contract and fractional support to help teams stabilize operations, improve customer experience, and scale efficiently.
Experience
Customer Success and Operations professional with 10+ years of experience supporting businesses through onboarding, customer engagement, CRM optimization, and day-to-day operational support. I help teams clean up processes, improve customer experience, and keep work moving when internal resources are stretched.
Experienced in contract and project-based work, including customer support, lifecycle management, CRM workflows, documentation, reporting, and cross-functional coordination. Known for being reliable, highly organized, and easy to work with. I step in quickly, identify gaps, and deliver practical solutions without unnecessary complexity.
Education
Built through hands-on experience in leadership, operations, and customer success, my background is rooted in real-world problem-solving. I enjoy learning on the job, improving processes, and helping teams stay organized and effective. I continue to expand my skills in CRM platforms, customer lifecycle management, process improvement, and business analytics to support today’s remote and growing teams.
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