Ali Shakir

Digital Marketing & Customer Service Professional
A results-driven digital marketing expert with 9+ years of experience specializing in lead generation, real estate, customer service, and sales. Proven expertise in managing inbound and outbound communications, including calls, emails, and live chat support. Skilled in identifying potential customers, promoting services, and resolving customer concerns effectively.

Key Expertise:

• Real Estate Cold Calling & Lead Generation
• Customer Support (Chats, Calls, Emails)
• Sales and Digital Marketing Campaigns
• Critical Thinking & Negotiation Skills
• Leadership & Management

Notable Roles:

• Business Manager at ADT Estimating LTD: Delivered labor and estimating services while resolving construction issues via direct communication.
• Real Estate Cold Caller: Contacted homeowners of distressed properties, built rapport, and generated qualified leads for Ohio Cash Buyers and other campaigns.
• Customer Support at Advanced Construction & Estimating UK: Full-time customer service handling B2B and B2C interactions through various channels.

Tools Proficiency:

• CRM & Dialers: Zoho, Mojo Dialer, Vonage, MightyCall
• Chat Platforms: Tawk.to, JivoChat, Zendesk
• Communication Software: BatchLeads, Nexttiva

Certifications:

• Digital Marketing (Dg Skills)
• English Skills for Business

Languages: English (Native), Chinese, Spanish (Basic)

• Bachelor of Business Management (2017–2022), Virtual University
• Cambridge International A Levels, British Council Schools
• Certificates:
  • Digital Marketing (Dg Skills)
  • English Skills for Business