Alfredo Diez

30 years in the technology industry as customer support, inside sales, and account manager. Expert in consultative and solution sales. Knowledgeable and comfortable with office and industry standard software to succeed in in any inside sales role.

Account Manager for high profile accounts including Airbnb, Intel, Google and Samsung. Used CRM marketing tools to engage new and existing accounts and maintained business relations for partnerships, new and repeat sales. Used diverse communication tools including email, chat, text, voice and video calls. Troubleshoot technical and administrative issues for customers and colleagues to maintain business flow. Applied product and business knowledge to solve business objections. 
 

Never afraid to expand my skills set to solve issues or reduce operational friction. As three examples: 

• I developed a way to streamline failure analysis reports for high profile customers. 
• I created an interactive digital camera simulator to help support agents troubleshoot camera issues at their desks instead of signing out physical cameras from the resource office. 
• I developed a process to create product quotes using templates in Excel to provide the fastest RFP (request for proposal) in the company.

These are examples of solutions I created with creativity and understanding of the business processes.

Google Workspace Certification