Alexus Griffin-Freeman

I’m a detail-oriented and self-motivated professional with over a decade of experience in customer service, administrative support, and financial advising. I thrive in remote and fast-paced environments where I can apply my skills in digital tools like Microsoft 365, Salesforce, and Google Workspace to streamline operations and enhance client satisfaction. Whether I’m managing calendars, resolving complex inquiries, or supporting business workflows, I bring a proactive mindset, strong communication skills, and a commitment to excellence. I’m passionate about helping organizations run more efficiently while delivering a personalized and professional experience to every client.

I bring over 10 years of diverse experience across customer service, financial advising, healthcare support, and virtual administration. I’ve worked in both public and private sectors, including roles with Georgia DFCS, Nelnet, and Augusta Utilities, where I developed a strong foundation in client communication, data management, and regulatory compliance. My virtual assistant work has sharpened my skills in calendar coordination, document preparation, invoicing, and cloud-based tools like Microsoft 365 and Google Workspace. I’m known for being detail-oriented, self-driven, and committed to delivering efficient, empathetic support in both in-person and remote environments.

I hold a Master of Science in Business Administration from Colorado Technical University, completed in 2023, where I focused on strategic management and operational efficiency. I also earned a Medical Assistant degree from Southeastern Technical College in 2013, which strengthened my attention to detail, compliance awareness, and client care—skills I continue to apply in administrative and customer-facing roles.