Experience

  • Operations Lead

    at Accenture LLP - Chicago, USA.

    September 2013 - at Present

    Madrid

    • Currently leading the technology operations of the Customer Relationship Management solution - Salesforce.com, for the Global Marketing and Communications organization allowing Accenture to manage their client accounts, contacts and marketing campaigns. • Manage a global team of 10 as well as interface daily with high-profile Accenture leadership, vendors and customers to enhance Accenture’s Marketing technology and support the daily operations. Planning, organizing and managing offshore/onshore resources to successfully complete project goals and objectives. • Lead integration efforts to utilize Exact Target Email Marketing with our global Customer Relationship Management Solution to maximize return on investment for marketing campaigns and better measure marketing spending.

  • Enhancements Lead

    at Accenture LLP - Chicago, USA.

    February 2012 - August 2013

    Madrid

    • Lead technology enhancements by delivering new innovative business processes to the Customer Relationship Management tool utilizing the Salesforce.com platform. I was responsible for research, planning and recommendation of options for software and systems to meet the requirements demanded by Accenture Marketing Executive team. • Manage requirements gathering, plan deployments, setting customer expectations and overall project management. • Successfully delivered 4 mayor releases from plan & analyze up to deployment and stabilization in production. • Assigned as subject matter expert for reporting, and database requirements to best serve business needs.

  • Migration Lead

    at Accenture LLP

    April 2011 - January 2012

    Madrid

    • Directed large scale migration efforts of multiple global marketing Customer Relationship Management systems into a unifying central Customer Relationship Management system (Salesforce.com) resulting in savings of over 20% in total marketing technology spend across Accenture. Integration to a single Customer Relationship Management solution allows for better forecasting and marketing analytics and enables future efficient business process improvement. • Lead a global team of 10 to migrate data and business processes from multiple Accenture Marketing Operating Groups, Geographies and Countries from various technology sources such as Salesforce.com, Oracle On demand, MS Dynamics, Accenture web based proprietary Application (SMT) and .Net based Customer Relationship Management solutions.

  • Solutions Architect

    at Accenture LLP - Chicago, USA

    September 2010 - March 2011

    Madrid

    • Analysis and research for the Salesforce.com implementation and re-platform initiative for Accenture Global Marketing and Communications. • Lead design efforts for the Database and Security Model used to migrate 23 different Customer Relationship Management tools into the one global database that went live in September 2011.

  • Database & Reporting specialist

    at Accenture SRL _ Argentina

    August 2009 - August 2010

    Madrid

    • Technical Consultant responsible for developing the database design, data model and schema for the Reporting database in conjunction with Accenture India Delivery Center for Accenture proprietary Contacts & Campaign Management Customer Relationship System. • Managed gathering business requirements and created functional specifications for our development team. As well as lead design of use case analysis, use case diagrams and user stories. Documented software functional requirements specifications and performed gap analysis between goals and existing business processes. Defined releases scope and supervised a team of 3. • Proposed improvements, created customized reports for Marketing department. Improved timeliness of reports and enhanced the ability to report on existing data. • Referent of the SSRS area for other Accenture projects

  • Programmer/Senior Programmer

    at Accenture - Argentina

    April 2008 - August 2009

    Madrid

    • Traveled to Chicago to lead the transition of the Product Test phase and overall knowledge transfer to Buenos Aires Delivery center. • Worked together with Marketing Executives in the U.S. to define requirements and project needs. • Managed functional/gap analysis and database management for Accenture proprietary Contacts & Campaign Management Customer Relationship System and Accenture proprietary Mailing application for internal global communications. • Developed a wide variety of custom reports to summarize the Marketing department return on investment and performance. • Analyzed, designed, developed and configured software enhancements to meet client requirements end-to-end from analysis, design, implementation, quality assurance and testing to deliver and maintain Accenture proprietary Contacts & Campaign Management Customer Relationship Management.

Education

  • Salesforce Certified Admisnitrator

    at Salesforce

    2014 - 2014 (1 year) Madrid

  • Bachelors of Science in Information Technology

    at ORT UNIVERSITY - Agentina

    2003 - 2008 (5 years) Madrid

Languages

  • Spanish Native

  • English Negotiation

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