Alexia Cortes

Hello! My name is Alexia Cortes, but I prefer to be called Lexi :) I am hard-working working, reliable, and currently finishing my second year of college while majoring in Psychology. My goal is to become a youth/ family therapist, but my soft spot will always be for helping others. I played sports all my life and was always known as a positive teammate and leader to the younger teams. I worked in retail throughout high school to gain more work experience with communication skills and responsibilities. Now that I'm in college I'd like to gain more experience within my major setting such as working with children and adults. I desire to be in a place I can help serve others such as children and adults with a positive and welcoming attitude! I like to have fun and build safe/trustworthy relationships with those around me, listening to music, watching sports, going to the gym, being with my dog, and spending quality time with my loved ones. Any chance to spread joy to others is always a privilege for me.

Youth Program Leader (Boys and Girls Club of the Peninsula) (APR 2023-MAY 2024) 

• Provided close supervision and monitored daily activities of children in facility.
• Used active listening to collaborate and communicate with children, fellow personnel and parents.
• Assisted in creating a safe and nurturing environment for all participants.
• Supported youths' social, emotional, physical, and cognitive development.
• Evaluated programs regularly for effectiveness and made changes when necessary.
• Addressed any issues or concerns that arose among participants during activities.
• Collaborated with teachers to coordinate curriculum-based programming.
• Facilitated group discussions on topics such as conflict resolution and goal setting.
• Developed and implemented a variety of activities to engage youth in the program.
• Monitored youth behavior and provided positive reinforcement.
• Encouraged creative thinking through arts and crafts projects.
• Assisted youths in developing life skills such as problem solving, decision making, communication techniques.
• Ensured compliance with safety protocols at all times while supervising the youth.
• Maintained accurate records of attendance, progress reports, and other documents related to program activities.
• Created lesson plans for various age groups based on learning objectives.

Retail sales/ customer service Associate

(H&M) (AUG 2022-APR 2023) 

• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
• Helped customers by answering questions and locating merchandise.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Initiated friendly conversations with customers to determine the level of assistance required.
• Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
• Greeted customers to determine wants or needs.
   

Retail sales/customer service associate 

(Dick’s Sporting Goods) (JUNE 2021-OCT 2021) 

• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
• Helped customers by answering questions and locating merchandise.
• Initiated friendly conversations with customers to determine the level of assistance required.
• Greeted customers to determine wants or needs.
• Performed opening and closing duties, including cash handling.

High School Diploma 

• (El Camino High School) (2018-2022) 
• Currently in College (Entering Junior) 

1. major: Psychology 

(transferring to state in the spring)