Alexandra Dixon

I'm a dedicated people enthusiast with a passion for communication.

Account Executive

Touchstone Direct Group - Parkersburg, WV | 2023 to Present

• Record dispositions following each lead interaction and schedule follow-up appointments via Spotio
• Incentivize sales by creating a sense of urgency through promotions and building value
• Follow up with customers post-sale to ensure a sense of security and satisfaction within them and prevent cancellations
• Create customer quotes, complete home phone number porting, and process ACP discount applications, and schedule new installations using Frontier's Partner Portal
• Educate prospects about the advantages of upgrading to a fiber optic network as opposed to having a shared loop copper DSL network

Concessions Attendant (per diem)

GIKKS Concessions - Beverly, OH | 2012 to Present

• Alternated between food preparation made to order and tending transactions as needed
• Maintained a sanitary work environment in compliance with regulations
• Upheld efficiency within a fast-paced work environment through communication and delegation of roles
• Performed closing duties such as balancing the cash drawer and equipment maintenance
• Imparted a friendly atmosphere at all times to customers' satisfaction

Field Representative

MPower Direct - Columbus, OH | 2021 to 2022

• Produced informative and engaging presentations promoting client confidence and satisfaction
• Traveled door-to-door promoting product within my assigned territory
• Familiarized myself with commonly faced inquiries and objections to improve closing rate
• Created and followed-up with potential sales leads daily
• Adapted sales pitch for maximum efficacy with individual client demographics

Chemical Dependency Counselor Assistant

CRN Healthcare - Columbus, OH | 2021 to 2021

• Oversaw the conduct and safety of sober house residents on weekends
• Implemented de-escalation techniques to diffuse client conflict and helped to foster client growth through understanding communication skills
• Conducted rounds to record room attendance checks and conducted probationary searches
• Cultivated and maintained a recovery-oriented environment to promote client success with recovery
• Documented client check-in and check-out times for days they use their passes to leave the property

Chemical Dependency Counselor Assistant

The Mighty Acorn Counseling - Columbus, OH | 2021 to 2021

• Conducted biopsychosocial assessments to formulate and update treatment plans according to client needs
• Facilitated client growth through counseling and referral to resources in conjunction with MAT services
• Utilized a variety of telehealth software platforms to connect with patients during remote sessions
• Collaborated with client treatment team to offer comprehensive care at an MAT clinic and pain management clinic
• Effectively assessed and thoroughly documented client progress in SOAP format prioritizing functionality for future referencing
• Notate implementation of protocols addressing noncompliant client activity

Overnight Residential Supervisor

Riverside Recovery Services - Mount Vernon, OH | 2020 to 2020

• Ensured adherence of residential policies, attendance, and client responsibilities
• Coordinated drug testing through urine screening and electronically documented test results for client files and insurance billing
• Carried out hourly rounds of rooms during overnight shift
• Compiled motivational content and recovery resources for resident referral
• Recorded sober house daily operations including chore completion, incidences of behavioral misconduct, medication compliance records, etc.

Wireless Consultant

Verizon Authorized Retailer - GoWireless - Mount Vernon, OH | 2019 to 2020

• Provided excellent customer service by prioritizing integrity and effective communication, maintaining a rep interaction score averaging 103% of target goal, which increased customer retention
• Efficient assessment and fulfillment of customer needs and wants within their budget
• Ranked top 5 in district sales, averaging a 120% enrollment rate for GoAdvantage services
• Regularly exceeded sales quotas, maintaining a 10:1 accessory to phone ratio
• Optimized conflict resolution with a focus on customer expectation management

Cashier and Dining Room Attendant

Parkhurst Dining - Marietta, OH | 2018 to 2019

• Performed serving, cleaning, sanitizing, and stocking duties within cafeteria
• Attended to cash register operated through POS system
• Checked quality and quantity of food items during inventory count
• Provided a friendly atmosphere through pleasant interaction & small talk with guests
• Assisted catering staff during large banquet events serving 400+ guests

Ohio State University - Online

Continuing education | 2021 - 2023

CEU Matrix - Online

CDCA Licensure | 2021 - 2022

Marietta College - Marietta, OH

Biology (incomplete) | 2017 - 2019

Washington State Community College - Marietta, OH

College credit in HS | 2016 - 2018

Fort Frye High School - Beverly, OH

HS diploma | 2015 - 2019