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Alexandra Dixon

Alexandra Dixon

Chemical Dependency Counselor Assistant
Marietta, City of Marietta, Washington

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About Alexandra Dixon:

I'm a dedicated people enthusiast with a passion for communication.

Experience

Account Executive

Touchstone Direct Group - Parkersburg, WV | 2023 to Present

  • Record dispositions following each lead interaction and schedule follow-up appointments via Spotio
  • Incentivize sales by creating a sense of urgency through promotions and building value
  • Follow up with customers post-sale to ensure a sense of security and satisfaction within them and prevent cancellations
  • Create customer quotes, complete home phone number porting, and process ACP discount applications, and schedule new installations using Frontier's Partner Portal
  • Educate prospects about the advantages of upgrading to a fiber optic network as opposed to having a shared loop copper DSL network

Concessions Attendant (per diem)

GIKKS Concessions - Beverly, OH | 2012 to Present

  • Alternated between food preparation made to order and tending transactions as needed
  • Maintained a sanitary work environment in compliance with regulations
  • Upheld efficiency within a fast-paced work environment through communication and delegation of roles
  • Performed closing duties such as balancing the cash drawer and equipment maintenance
  • Imparted a friendly atmosphere at all times to customers' satisfaction

Field Representative

MPower Direct - Columbus, OH | 2021 to 2022

  • Produced informative and engaging presentations promoting client confidence and satisfaction
  • Traveled door-to-door promoting product within my assigned territory
  • Familiarized myself with commonly faced inquiries and objections to improve closing rate
  • Created and followed-up with potential sales leads daily
  • Adapted sales pitch for maximum efficacy with individual client demographics

Chemical Dependency Counselor Assistant

CRN Healthcare - Columbus, OH | 2021 to 2021

  • Oversaw the conduct and safety of sober house residents on weekends
  • Implemented de-escalation techniques to diffuse client conflict and helped to foster client growth through understanding communication skills
  • Conducted rounds to record room attendance checks and conducted probationary searches
  • Cultivated and maintained a recovery-oriented environment to promote client success with recovery
  • Documented client check-in and check-out times for days they use their passes to leave the property

Chemical Dependency Counselor Assistant

The Mighty Acorn Counseling - Columbus, OH | 2021 to 2021

  • Conducted biopsychosocial assessments to formulate and update treatment plans according to client needs
  • Facilitated client growth through counseling and referral to resources in conjunction with MAT services
  • Utilized a variety of telehealth software platforms to connect with patients during remote sessions
  • Collaborated with client treatment team to offer comprehensive care at an MAT clinic and pain management clinic
  • Effectively assessed and thoroughly documented client progress in SOAP format prioritizing functionality for future referencing
  • Notate implementation of protocols addressing noncompliant client activity

Overnight Residential Supervisor

Riverside Recovery Services - Mount Vernon, OH | 2020 to 2020

  • Ensured adherence of residential policies, attendance, and client responsibilities
  • Coordinated drug testing through urine screening and electronically documented test results for client files and insurance billing
  • Carried out hourly rounds of rooms during overnight shift
  • Compiled motivational content and recovery resources for resident referral
  • Recorded sober house daily operations including chore completion, incidences of behavioral misconduct, medication compliance records, etc.

Wireless Consultant

Verizon Authorized Retailer - GoWireless - Mount Vernon, OH | 2019 to 2020

  • Provided excellent customer service by prioritizing integrity and effective communication, maintaining a rep interaction score averaging 103% of target goal, which increased customer retention
  • Efficient assessment and fulfillment of customer needs and wants within their budget
  • Ranked top 5 in district sales, averaging a 120% enrollment rate for GoAdvantage services
  • Regularly exceeded sales quotas, maintaining a 10:1 accessory to phone ratio
  • Optimized conflict resolution with a focus on customer expectation management

Cashier and Dining Room Attendant

Parkhurst Dining - Marietta, OH | 2018 to 2019

  • Performed serving, cleaning, sanitizing, and stocking duties within cafeteria
  • Attended to cash register operated through POS system
  • Checked quality and quantity of food items during inventory count
  • Provided a friendly atmosphere through pleasant interaction & small talk with guests
  • Assisted catering staff during large banquet events serving 400+ guests

Education

Ohio State University - Online

Continuing education | 2021 - 2023

CEU Matrix - Online

CDCA Licensure | 2021 - 2022

Marietta College - Marietta, OH

Biology (incomplete) | 2017 - 2019

Washington State Community College - Marietta, OH

College credit in HS | 2016 - 2018

Fort Frye High School - Beverly, OH

HS diploma | 2015 - 2019

 

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