About Alexander Amor:
I'm a detailed-oriented and committed MBA Degreed Customer Success Director with a get-itdone, on-time, and high-quality service spirit, and 21+ years of experience delivering successful programs in customer experience, customer retention, training, quality assurance, chat service, process improvement, BPO, vendor management and business strategy
Experience
- Call Center Operations Director at Barri Financial Group | Houston, TX 03/2016 - Current
- Sr. Customer Service Manager at Barri Financial Group | Houston, TX 10/2013 - 03/2016
- Vendor Manager Barri Financial Group | Houston, TX 09/2011 - 10/2013
- Account Manager Teleperformance (Client: Vonage) 10/2010 - 09/2011
- Sr. Operations Manager Teleperformance (Client: Sprint - Verizon) 05/2009 - 10/2010
- Quality & Operations Manager Teleperformance (Client: Sprint) 10/2006 - 05/2009
- Supervisor and Trainer Developer Teleperformance (Client: Sprint) 09/2001 - 01/2004
- Quality Analyst Teleperformance (Client: Sprint) 09/2001 - 01/2004
Education
Master in Business Administration - EGADE Business School (Tecnolgico de Monterrey) 2009-2012
Bachelor in Business Administration - Universidad Humanista de las Americas - 1999-2003
Lean Six Sigma Green Belt Certification - University of Houston - October 2015
Professionals in the same Customer Service / Support sector as Alexander Amor
Professionals from different sectors near Houston, City of Houston, Houston
Other users who are called Alexander
Jobs near Houston, City of Houston, Houston
-
Budget for installation of diesel boiler
Found in: Handyman CS US - 6 days ago
Direct apply
beBee Handyman Rollingstone, MN, United States FreelanceI am in need of a boiler repair service in Rollingstone, MN with the following characteristics:What type of work needs to be done? · Installation · What type of energy or fuel does the boiler use? · Gas oil · Boiler brand · Ferroli · What type of property is the boiler located in ...
-
Customer Relations Representative
Found in: Lensa US 4 C2 - 1 day ago
Kurt Pfaff La Crosse, United StatesPosition Overview: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financ ...
-
GIS Solutions Architect-Developer
Found in: Talent US C2 - 1 week ago
NV5 Global, Inc Spring Grove, United States Regular Full timeOverview · We are looking for candidate(s) for GIS Architect/Developer position(s). The ideal candidate will have experience in the Esri GIS technology stack. We have a specific opening for a resource working with the Illinois Department of Transportation to help manage the GIS ...