Alexander Amor

I'm a detailed-oriented and committed MBA Degreed Customer Success Director with a get-itdone, on-time, and high-quality service spirit, and 21+ years of experience delivering successful programs in customer experience, customer retention, training, quality assurance, chat service, process improvement, BPO, vendor management and business strategy

1. Call Center Operations Director at Barri Financial Group | Houston, TX 03/2016 - Current
2. Sr. Customer Service Manager at Barri Financial Group | Houston, TX 10/2013 - 03/2016
3. Vendor Manager Barri Financial Group | Houston, TX 09/2011 - 10/2013
4. Account Manager Teleperformance (Client: Vonage) 10/2010 - 09/2011
5. Sr. Operations Manager Teleperformance (Client: Sprint - Verizon) 05/2009 - 10/2010
6. Quality & Operations Manager Teleperformance (Client: Sprint) 10/2006 - 05/2009 
7. Supervisor and Trainer Developer Teleperformance (Client: Sprint)  09/2001 - 01/2004
8. Quality Analyst Teleperformance (Client: Sprint)  09/2001 - 01/2004

Master in Business Administration - EGADE Business School (Tecnolgico de Monterrey)  2009-2012

Bachelor in Business Administration - Universidad Humanista de las Americas - 1999-2003

Lean Six Sigma Green Belt Certification - University of Houston - October 2015