Alex Tompkins

I am a current software solutions analyst for an ERP-driven firm out of Manhattan.

WORK EXPERIENCE___________________________________________________________

Vitech Systems Inc. New York City, NY                                                  November 2020-Current

Solutions Analyst

Working with internal sources such as Quality Assurance, Product Management, and Client-Side developers to empower client direction of the company’s proprietary V3 Software. Worked in the Billing and Policy Admin teams to interface with clients and implement customer-specific changes. Committed to efficient bug testing and standardizing employee training and documentation on implementations.

• Consulted two project clients, with a combined employee base of 10,000, on the configuration and implementation of proprietary V3 software. Implemented over 100 client configurations over the course of 2 projects and delivered 5 core product improvements to the software on time.
• Designed core product functionalities for clients via Java query scripting; Spec Docs, which extensively detailed the capability of pieces of the software and broke down the logic behind the code for client ease of access; and Solution Designs, which detailed the core functionality of specific parts of the software and gave clients visibility into product designs and use cases. 
• Trained ~20 multi-disciplined employees over the course of 2 years in the proprietary V3 software, managing their progress with client engagement and software capability; and created new initiatives for future onboarding of employees at the company by writing up improved documentation and videos for initial training, and communicating to current employees about improvement recommendations.

Santander Bank, Boston, MA                                                                             May-August 2019

Business Continuity Intern

• Created outreach initiatives for Business Continuity Coordinators. This included creating newsletters, planning meetings, and interviewing other managers in the Bank structure.
• Gained extensive knowledge of risk measure and analysis; used skills such as critical analysis of pain points for localized bank branches as well as overall company structure, communicating actively with senior management to remediate risk from economic and geographical risks, and reducing the cost of risk management by editing and streamlining Business Continuity procedures.
• Created useful amendments to software formats in Business Continuity in the Cloud (company risk management software).

Liberty Mutual Insurance, Dover, NH                                                            May-August 2018

HR Intake and Triage Associate (Intern)

• Streamlined workflow for 15 HR employees by triaging and organizing IT tickets, creating a Power BI/Excel dashboard for daily deliverables, and proof-editing workflow charts for HR claims.
• Edited employee information within Oracle Databases
• Processed Worker’s Compensation Claims within a database of 20,000 employees

CERTIFICATIONS_____________________________________________________________

Professional Scrum Master I – Scrum.Org, USA      

SKILLS_______________________________________________________________________

Computer: SQL, Python, JSON/Java, Oracle Database Software, Salesforce CRM Software, Microsoft Access, Microsoft Excel (including pivot tables, multiple regressions, and nested ‘If’ statements), Social Media Management.

Business: Insurance policy administration, insurance billing (invoicing, commissions, EFTs, insurance-related tax policy), agile development, waterfall development, software implementations, Sprint planning/retrospectives, story point planning, swim lane organization, employee training/onboarding, project management (deliverable organization, team training, product research analysis, team deliverable management). 

EDUCATION__________________________________________________________________

Boston University Questrom School of Business, Boston MA                                     May 2020

Bachelor of Science in Business Administration and Management

Concentration in Management Information Systems

Academic Team Projects                                                                                              

Cross-Functional Core – Operations Sub-Team                                                            Spring 2019

• Develop a unique product with a team of 10 and devise a 100-page integrated business plan
• Designed engineering properties and process flow model for the team product
• Facilitated a 7 person focus group in a 2-hour discussion of product concepts and ideas

Company Culture Analysis                                                                                                 Fall 2018

• Interviewed Managers from a local Boston restaurant
• Analyzed company’s use of organizational behavior practices
• Co-wrote a paper discussing the company’s effective use of business practices which make it a leader in its competitive market