Alex Slocum

I am writing to express my interest in the Genesys position.

 With over 20 years of experience in strategizing and implementing transformative solutions in the realm of customer experience and agent support, I am confident in my ability to contribute effectively to your team. My expertise is crafting roadmaps for migrating to Genesys Cloud CX and AI-integrated solutions, revolutionizing the global customer and agent experience.

I have developed and executed comprehensive plans that align with clearly defined business objectives throughout my career. By establishing a vision and scorecard per deployment solution, I ensure that each project is guided by precise acceptance criteria and test case validation, guaranteeing success at every stage. My proficiency in defining business requirements, encompassing business rules, logic, and technical specifications, enables seamless integration with DOT regulations per region. Moreover, my familiarity with Jira and Agile software workflow ensures efficient project management, utilizing epics, stories, bugs, and service requests to drive results.

Recognizing the importance of key stakeholders, both in business and IT realms, I collaborate closely with product owners, business analysts, and various IT leads to streamline processes and maximize efficiency. From support and network leads to AWS and security owners, I foster strong relationships and facilitate communication to facilitate smooth project execution.

My experience includes crafting comprehensive AS-IS migration to TO-BE design documents, and meticulously detailing telephone footprints, site locations, number management, and API architecture. I specialize in implementing new call flows, in-queue treatments, and functions/features, as well as seamlessly integrating omnichannel, CRM, WFM, and website/mobile app solutions.

I am excited to bring my wealth of experience and expertise to the company and contribute to its ongoing success. Thank you for considering my application. I look forward to the possibility of discussing how I can contribute to your team further.

I am writing to express my interest in the Genesys position.

 With over 20 years of experience in strategizing and implementing transformative solutions in the realm of customer experience and agent support, I am confident in my ability to contribute effectively to your team. My expertise is crafting roadmaps for migrating to Genesys Cloud CX and AI-integrated solutions, revolutionizing the global customer and agent experience.

I have developed and executed comprehensive plans that align with clearly defined business objectives throughout my career. By establishing a vision and scorecard per deployment solution, I ensure that each project is guided by precise acceptance criteria and test case validation, guaranteeing success at every stage. My proficiency in defining business requirements, encompassing business rules, logic, and technical specifications, enables seamless integration with DOT regulations per region. Moreover, my familiarity with Jira and Agile software workflow ensures efficient project management, utilizing epics, stories, bugs, and service requests to drive results.

Recognizing the importance of key stakeholders, both in business and IT realms, I collaborate closely with product owners, business analysts, and various IT leads to streamline processes and maximize efficiency. From support and network leads to AWS and security owners, I foster strong relationships and facilitate communication to facilitate smooth project execution.

My experience extends to crafting comprehensive AS-IS migration to TO-BE design documents, meticulously detailing telephone footprints, site locations, number management, and API architecture. I specialize in implementing new call flows, in-queue treatments, and functions/features, as well as integrating omnichannel, CRM, WFM, and website/mobile app solutions seamlessly.

I am excited to bring my wealth of experience and expertise to the company and contribute to its ongoing success. Thank you for considering my application. I look forward to the possibility of discussing how I can contribute to your team further.

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