Alex Defex

I'm a 20-year-old finance major from Denver. My big dream is to work in Italy, ideally in finance. When I'm not studying or dreaming about Italy, I like to hit the gym and cook up tasty meals. Life is an adventure, and I'm all about making the most of it, whether it's in my career or enjoying everyday things.

Professional Experience

Local Jones, Cherry Creek CO, August – December 2022

• Greeted and welcomed guests with warmth and professionalism, ensuring a positive first impression and exceptional customer service. 
• Managed reservations, seating arrangements, and waitlists efficiently to maximize guest satisfaction and optimize seating capacity. 
• Provided accurate and timely information to guests regarding menu options, special promotions, and restaurant policies. 
• Collaborated closely with the kitchen and serving staff to ensure smooth coordination and efficient flow of service. 
• Resolved guest concerns and complaints promptly and effectively, demonstrating strong problem-solving and conflict resolution skills. 
• Maintained cleanliness and organization of the reception area, including sanitizing surfaces, organizing menus, and restocking supplies. 
• Assisted in coordinating private events, ensuring seamless event flow, and providing support to event organizers and guests. 
• Actively upsold menu items and beverages to enhance the guest experience and maximize sales revenue.

Williams Sonoma, Littleton, Co, October 2020–February 2021(Holiday Employment)

• Greeted customers promptly, providing a friendly and welcoming atmosphere. 
• Accurately and efficiently processed customer purchases using the POS system, handling cash, credit cards, and electronic payments. 
• Maintained a high level of accuracy while counting and verifying cash and reconciling cash register at the end of each shift. 
• Responded to customer inquiries, provided product information, and addressed any concerns or issues in a professional and timely manner. 
• Efficiently bagged purchases, ensuring proper handling of fragile items and adherence to store policies. 
• Assisted in managing inventory by scanning and restocking merchandise, updating product pricing, and monitoring stock levels. 
• Collaborated with team members to ensure smooth customer flow and minimize wait times during peak hours. 
• Actively promoted store loyalty programs, special promotions, and upselling opportunities to enhance customer satisfaction and increase sales.

Fujiyama, Highlands Ranch CO, July 2019 – March 2020

• Assisted servers in delivering food and beverages to tables, ensuring prompt service and order accuracy. 
• Cleared and reset tables efficiently, maintaining a clean and presentable dining area for guests. Refilled water glasses, restocked utensils, and provided additional items as requested by guests. 
• Collaborated with the kitchen staff to ensure the timely preparation and delivery of food orders. 
• Assisted in maintaining cleanliness and organization in the restaurant, including cleaning spills, sweeping floors, and restocking supplies.

Retirement Wealth Designers, Denver CO, September 2023-current

• Administrative Support: Assisting with administrative tasks like filing, data entry, and maintaining records to ensure the efficient operation of the facility. 
• Resident Engagement: Supporting resident activities and events by helping to organize and facilitate social gatherings, games, and outings that enhance their quality of life. 
• Senior Care Insights: Gaining valuable insights into the field of senior care by learning about various services and programs that cater to the specific needs of elderly residents. Hands-On Care:
•  Participating in hands-on care by assisting residents with daily tasks such as dressing, grooming, and mobility, while also learning about the development and implementation of individualized care plans.
• Safety and Protocol: Observing and understanding safety protocols and emergency response procedures to ensure the well-being and security of residents and staff alike.

• Undergraduate Finance student: coursework includes finance, marketing, accounting, and economics.
• I'm currently in my 3rd year.
• I currently attend the University of Colorado Denver