Alex Defex

Professional Experience

Local Jones, Cherry Creek CO, August – December 2022

• Greeted and welcomed guests with warmth and professionalism, ensuring a positive first impression and exceptional customer service. 
• Managed reservations, seating arrangements, and waitlists efficiently to maximize guest satisfaction and optimize seating capacity. 
• Provided accurate and timely information to guests regarding menu options, special promotions, and restaurant policies. 
• Collaborated closely with the kitchen and serving staff to ensure smooth coordination and efficient flow of service. 
• Resolved guest concerns and complaints promptly and effectively, demonstrating strong problem-solving and conflict resolution skills. 
• Maintained cleanliness and organization of the reception area, including sanitizing surfaces, organizing menus, and restocking supplies. 
• Assisted in coordinating private events, ensuring seamless event flow, and providing support to event organizers and guests. 
• Actively upsold menu items and beverages to enhance the guest experience and maximize sales revenue.

Williams Sonoma, Littleton, Co, October 2020–February 2021(Holiday Employment)

• Greeted customers promptly, providing a friendly and welcoming atmosphere. 
• Accurately and efficiently processed customer purchases using the POS system, handling cash, credit cards, and electronic payments. 
• Maintained a high level of accuracy while counting and verifying cash and reconciling cash register at the end of each shift. 
• Responded to customer inquiries, provided product information, and addressed any concerns or issues in a professional and timely manner. 
• Efficiently bagged purchases, ensuring proper handling of fragile items and adherence to store policies. 
• Assisted in managing inventory by scanning and restocking merchandise, updating product pricing, and monitoring stock levels. 
• Collaborated with team members to ensure smooth customer flow and minimize wait times during peak hours. 
• Actively promoted store loyalty programs, special promotions, and upselling opportunities to enhance customer satisfaction and increase sales.

Fujiyama, Highlands Ranch CO, July 2019 – March 2020

• Assisted servers in delivering food and beverages to tables, ensuring prompt service and order accuracy. 
• Cleared and reset tables efficiently, maintaining a clean and presentable dining area for guests. Refilled water glasses, restocked utensils, and provided additional items as requested by guests. 
• Collaborated with the kitchen staff to ensure the timely preparation and delivery of food orders. 
• Assisted in maintaining cleanliness and organization in the restaurant, including cleaning spills, sweeping floors, and restocking supplies.

Retirement Wealth Designers, Denver CO, September 2023-current

• Administrative Support: Assisting with administrative tasks like filing, data entry, and maintaining records to ensure the efficient operation of the facility. 
• Resident Engagement: Supporting resident activities and events by helping to organize and facilitate social gatherings, games, and outings that enhance their quality of life. 
• Senior Care Insights: Gaining valuable insights into the field of senior care by learning about various services and programs that cater to the specific needs of elderly residents. Hands-On Care:
•  Participating in hands-on care by assisting residents with daily tasks such as dressing, grooming, and mobility, while also learning about the development and implementation of individualized care plans.
• Safety and Protocol: Observing and understanding safety protocols and emergency response procedures to ensure the well-being and security of residents and staff alike.

• Undergraduate Finance student: coursework includes finance, marketing, accounting, and economics.
• I'm currently in my 3rd year.
• I currently attend the University of Colorado Denver