Alex Dawson

I am a dedicated customer account specialist with 10 years of experience in customer relations, technical support, and brand representation.  My career has spanned dynamic roles, like administrative assistant, Medicare call centers, and hospitality environments, allowing me to develop strong skills in problem-solving rapport building and needs assessment. I am highly proficient in Microsoft Office suite, analytics, in digital media, which I use to streamline processes and improve customer satisfaction.  With a background that includes working in fast-paced healthcare and service settings, I bring a calm solution-focused approach to customer account management.  I am committed to delivering thoughtful, efficient Human-centered service. I thrive in collaborative environments where I’m passionate about bringing structure to chaos, and I’m always seeking ways to improve systems and elevate the client experience. I aspire to contribute to a team that values integrity, communication, and continuous improvement.

Hair Specialist • Framed Beauty Studio, Tampa, Florida 02/2017 - Current

● Fostered positive customer experiences and satisfaction by engaging with customers via telephone or in-person consultations to assess their needs, provide product or service information, process orders, leveraged appointment systems, and address concerns, managed inventory by ordering, displaying, and maintaining supplies, ensuring availability of essential products and materials for efficient salon operations.

● Conducted thorough analysis of patrons' hair and physical features to make tailored beauty treatment recommendations and hairstyle suggestions, showcasing keen attention to detail and personalized client care.

● Leveraged technical skills to perform hair processes and treatments.
 

Event Coordinator • Independent Contract, Remote

● Coordinated job logistics by gathering information from agents regarding pay, dates, times, provisions, and job lengths for

myself and fellow professionals, ensuring seamless execution of entertainment projects and events.

● Collaborated closely with photographers, fashion coordinators, directors, producers, stylists, make-up artists, other models,

and clients to achieve desired looks and meet project deadlines, demonstrating strong teamwork and project management

skills.

● Leveraged various mediums including television commercials, film, and photography to promote products and services,

effectively reaching target audiences and driving brand awareness and engagement.

 Patient Care Transporter • Tampa General Hospital, Tampa, FL

● Transported patients using manual and motorized stretchers, wheelchairs, and specialized medical equipment. ● Completed transport assignments within established departmental timeframes and productivity standards. ● Implemented infection control and risk management practices.

● Coordinated with nursing departments to ensure proper handoffs during patient transports.

● Accurately documented patient departures and arrivals in the Transport Log.
 

Delivery Station Associate • Amazon, Tampa, Florida

● Orchestrated the efficient movement of delivery bags and oversized packages onto carts, optimizing workflow for timely deliveries, demonstrating adaptability in high-pressure environments.

● Implemented systematic stowing techniques, ensuring precise location of packages for accurate delivery, showcasing meticulous attention to detail.

● Collaborated with colleagues and management to adapt to various roles and responsibilities, displaying strong communication and teamwork skills in dynamic work settings.

Digital Marketer • Dreami Ent., Tampa, Florida

● Conceptualized and executed creative content ideas for social media platforms, including Instagram, Facebook, and TikTok, resulting in increased brand visibility and audience engagement.

● Managed social media accounts and online presence, responding to inquiries and comments, and fostering a vibrant online community, contributing to positive brand perception and customer loyalty.

● Stayed updated on industry trends and best practices in digital marketing and entertainment, continuously refining strategies to drive growth and success for clients and projects.

● Coordinated job logistics by gathering information from agents concerning the pay, dates, times, provisions, and lengths of jobs for myself and other professionals, ensuring seamless execution of entertainment projects and events.

Notary On-Line Interactive Education Program • Florida Dept. of State and the Executive Office of the Governor 01/2023

Certified Florida Food Service Worker • Environ Health Associates, 08/2022

AHA BLS • Tampa General Hospital, Tampa, Florida 03/2022 ● Relevant coursework includes: Sudden Cardiac Arrest

Standard CPR/AED •National Health and Safety Association 02/2022 ● Training on how to use an Automated External Defibrillator, which is a portable device that can analyze the heart's rhythm and deliver an electric shock if necessary to restore normal rhythm in cases of sudden cardiac arrest

● Educated to perform chest compressions and rescue breaths on adults, children, and infants. This involves proper hand placement, compression rate, and depth for effective chest compressions.

● Understanding how to work effectively as part of a team during emergency situations, including effective communication and coordination of roles.

Non-Linear Editing • TBCN , Tampa, Florida 01/2022

Marketing & Getting Sponsors • TBCN , Tampa, Florida 01/2022

Board of Cosmetology • Florida Dept of Business and Professional Regulations, Florida 10/2020

Productivity and Time Management • Udemy, Virtual 05/2020

Hair Braiding License • Florida Dept of Business Professional Regulations , Orlando, Florida 12/2016
 

Intro to Google Project Management• Coursera

•Elevated project management skills, demonstrating command over key processes including project initiation, planning, execution, monitoring, and closure while utilizing project management software and documentation tools

•Developed expertise in effective problem-solving, leveraging leadership and influencing skills to create cross-functional alignment through effective, streamlined communication