Alana Laski

Experienced professional specializing in Guest Relations, Security Operations, Special Needs Childcare, and Customer Service
with over a decade of experience delivering exceptional service and safety. Adept at anticipating client needs, creating
welcoming environments, and consistently enhancing customer satisfaction. Recognized for effectively addressing concerns,
fostering customer loyalty, and ensuring meticulous adherence to operational standards.

Patrol Officer | Allied Universal Security February 2023 – August 2024
• Conducted regular foot and vehicle patrols, ensuring safety and security across assigned premises.
• Effectively managed surveillance equipment, identifying and responding promptly to suspicious activities.
• Implemented incident response protocols, resolved conflicts, and handled emergencies efficiently.
• Prepared detailed incident reports, documenting equipment/property damage, thefts, and unauthorized activities.
• Enforced compliance with property rules and safety regulations to maintain a secure environment.
• Provided customer assistance, enhancing visitor and employee experiences through informative interactions.
• Collaborated with local law enforcement during emergency situations, ensuring coordinated responses.
• Trained new security personnel in company policies, standard operating procedures, and emergency responses.
• Worked flexible shifts, including overnight duties, demonstrating adaptability and reliability.

Human Services, Broome Community College
Certified in CPR, AED, and First Aid