Ajala Reddy Akiti

Dynamics 365 & Power Platform Developer with 5+ years of enterprise experience delivering CRM and low-code solutions for global clients across Sales, Customer Service, and Marketing domains. Proven in Model-Driven Apps, Dataverse, SharePoint, plugins, Power Automate, Azure integrations, and ALM. Known for reducing manual operations, stabilizing production environments, and enabling scalable, governed platforms that support business growth.

Dynamics 365 & Power Platform Developer – USF, Tampa, Florida                                   March 2025 – Present

• Delivered end-to-end Dynamics 365 and Power Platform solutions from requirements through production support, reducing reliance on external vendors and lowering recurring delivery and support costs for U.S. business teams.
• Designed and customized Model-Driven Apps using Dataverse, security roles, business rules, JavaScript, and C# plugins, reducing manual CRM handling and cutting daily operational effort for 2 support resources.
• Led enterprise migration from Dynamics 365 Classic Interface to Unified Client Interface (UCI), reducing UI-related support tickets by ~35% and improving adoption across global user groups.
• Automated approvals, notifications, and cross-system data synchronization using Power Automate and Azure Logic Apps, saving ~12 hours per week of manual and recurring administrative follow-ups across operations teams.
• Provided production support for live Dynamics 365 environments, maintaining SLA compliance and preventing downtime for business-critical CRM systems used by sales and customer service teams.
• Authored standardized FDD/TDD and solution design documentation, improving knowledge transfer, reducing new-hire onboarding time by ~25%, and supporting long-term platform maintainability and governed scalability.
• Advised business and IT stakeholders on Power Platform governance and Copilot readiness, preventing uncontrolled automation growth and avoiding future licensing, compliance, and data-exposure risks.

Dynamics 365 CRM Developer Analyst – Accenture, Hyderabad, India              January 2020 – December 2023

• Built Azure integrations using Logic Apps, Service Bus, and Functions to streamline cross-system data flow, reducing data inconsistencies and lowering production support escalations by 40%.
• Tuned Dynamics 365 performance using SQL Profiler and Application Insights, cutting slow-running queries by ~30% and improving application responsiveness during peak business hours.
• Implemented Power Platform ALM using managed solutions and Azure DevOps pipelines, reducing deployment-related failures and minimizing release rollbacks by ~30% across Dev/Test/Prod environments.
• Implemented Business Process Flows, custom plugins, workflows, JavaScript extensions, unit test documentation and decision tables, reducing regression defects by ~25% and lowering QA and post-release support effort.
• Built SSRS and Power BI reports for multilingual regions, eliminating manual report preparation and saving leadership teams several hours per reporting cycle. Configured security roles and role-based UI controls, preventing unauthorized data access and reducing compliance and audit risk.
• Translated complex business requirements into structured functional and technical designs, enabling developers and QA teams to execute with minimal handholding and reducing dependency on BA support during sprints.

Master’s in Data Intelligence | University of South Florida – Tampa, Florida

Bachelor’s in computer science | Vignan’s Institute of Technology – Hyderabad, India