Aglyn Espinosa

I moved to Las Vegas Nevada in March of 2004.

I started working for Treasure Island Island in 2004 as a Front Desk Clerk. I was promoted to a Trainer for the Front Desk Department in 2005 and was promoted to a Asst. Front Desk Manager in 2006. I was selected among few other MGM employees that were sent to Biloxi Mississippi to help rebuild the Beau Rivage after Hurricane Katrina. After Treasure Island was old by MGM Mirage to Phill Ruffin, I was promoted as an Assistant Hotel Manager.

In my current role as an Asst. Hotel manager I oversee 74 clerks and 6 supervisors. I report directly to my Director of Hotel Operation and fill in as an Acting director in his absence and report to the property General manager.

My duties include the following but not limited to other requests or assignements from Hotel guests or other departments.

Responsibilities include prioritizing the needs of the guest while protecting the assets of Treasure Island Hotel and Casino in a safe and secure manner

•The Assistant Hotel Manager provides support and direction for the overall operation during escalated incidents

•Extensive knowledge of Property Management System

•Comprehensive knowledge of  Treasure Island Hotel and Casino in property offerings, locations, amenities and services provided; utilizes this knowledge to conduct informative front and back of house tours

•Acts as a liaison between guests and all other property departments

•Works close with Corporate Investigations, Guest Claims, and Security to ensure the overall safety of our patrons

07/04/2004- Current Asst. Hotel Manager at Treasure Island Hotel and Casino 

Las Vegas, NV. 89109

• Provided services efficiently and with high level of accuracy. Hired and trained new employees, demonstrating best methods for serving clients and guests. • Participated in financial activities such as setting room rates, preparing monthly commission for staffs and supervisors. • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates. • Established and upheld high standards, promoting great customer service and assistance to guests. • • Evaluated and promptly resolved lodging facility operational issues. • Implemented successful strategies to increase customer satisfaction.

No Degree, Lodging Management Program, 05/1996 Guam Community College - Mangilao, GU