Kaitlyn Flieder

I am a service-driven professional with a unique blend of expertise spanning hospitality leadership, customer experience, safety and service delivery, and business operations. Over the past eight years, I have built a strong reputation for delivering exceptional guest and customer care, supporting teams in high-pressure environments, and ensuring safety, quality, and operational standards are consistently upheld.

My background includes managing daily hotel operations in luxury and branded environments, leading cross-functional teams, and improving service performance through training, communication, and thoughtful process enhancements. I am known for staying composed under pressure, resolving customer concerns with empathy and precision, and creating positive, memorable experiences for guests and clients. These strengths translate seamlessly into roles such as Flight Attendant, Customer Service Representative, Guest Relations, and Client Experience Specialist where calm decision-making, attention to detail, safety-first service is essential.

In addition to frontline service, and leadership/management skills, I bring a strong foundation in business analytics and performance improvement. I have hands-on experience with business analytics, KPI tracking, process optimization, financial oversight, and operational decision-support. I’ve worked extensively with tools such as Power BI (data modeling, DAX, dashboards), SQL/MySQL Workbench, SAS, Cognos Analytics, and Advanced Excel (Power Query, pivot tables, VBA, macros), along with Python (Pandas, NumPy, Matplotlib) to analyze trends, strengthen decision-making, improve processes, and support organizational performance. My ability to blend analytical insight with operational knowledge enables me to understand both frontline needs and the data that drives business outcomes.

I thrive in environments that require adaptability, teamwork, and excellent communication. Whether supporting guests, leading teams, managing fast-paced operations, improving service workflows, or using data to guide business decisions and improve performance, I bring a high level of professionalism, energy, attention to detail, and overall commitment to achieving excellence. I am passionate about opportunities that allow me to contribute my versatile skill-set and ambitious mindset to a positive service culture across hospitality, aviation, customer service, business management, and business analytics fields where both service excellence and operational intelligence matter.

If you’re seeking a versatile professional with strong service instincts, leadership experience, a safety-minded approach, and the analytical skills and software knowledge to support corporate initiatives and drive successful business outcomes, I would welcome the opportunity to connect.