- Quickly and effectively find creative ways to meet customer's needs
- Identify and propose solutions that benefit all parties involved; or escalate critical issues to the most appropriate personnel to handle the situation
- Determine and set pricing on products and services as needed to respond to customer requirements while meeting First Supply LLC's profit objectives
- Recommend products and provide service to customers, based on customer's specific needs
- Provide accurate information regarding availability of in-stock items to customers; and recommend to Purchasing any stock level issues
- Meet customers to demonstrate and explain features of products; and instruct customers in use of products
- Prepare and present quotations to meet customer needs
- Accurately enter customer sales orders onto the business system
- Ensure product orders are shipped in a timeframe to meet customer's needs
- Obtain accurate information from vendors relating to shipment dates, expected date of delivery, etc. for direct & special orders; and provide to customers to help build or maintain good working relationships
- Identify and develop profitable new sales opportunities
- Contact or visit potential customers to evaluate their needs, and promote the sale of products and services
- Gather competitive information from trends in the industry or marketplace and develop plans for opportunities or problems
- Identify trends in customer satisfaction or dissatisfaction and make recommendations
- Identify and make recommendations for change for any unusual or repetitive technical service-related problems with products
- Stay abreast of product developments, changes in local codes and consumer preferences and notify appropriate personnel for any promotional updates that may be needed
- Attend sales and product review meetings
- Attend training programs as required
- Keep records as required
- Other duties as assigned by the General or Department Manager
- Three years of related experience or equivalent training in trade fields
- Product knowledge in HVAC
- Computer knowledge and skills with the ability to learn First Supply LLC's business system
- Ability to assess customer needs and provide customer satisfaction
- Ability to communicate information and ideas effectively with customers by telephone and in person
- Ability to identify solutions, conclusions or approaches to provide customer satisfaction; and still consider the relative costs and benefits to all involved
- Satisfactory score on the Wonderlic Personnel Test and/or Caliper Assessment.
- Ability to read, speak, understand, and write English.
- Ability to add, subtract, multiply and divide all units of measure.
- Attendance on a regular and consistent basis.
-
Consultant in Field Service
3 days ago
Apex Ventures Lilydale, MN, United States FreelanceAre you passionate about providing personal customer service and enjoy being on the go? Then pay attention, because we have just the right position for you in Lilydale, MN We also welcome applicants with no previous experience or those just starting their careers. · **Field Sales ...
-
beBee Handyman Jefferson, WI, United States FreelanceI am in need of a Nutritionist service with the following characteristics in Jefferson, WI:What is the age of the patient? · Between 31 and 40 years old · On average, how many homemade meals do you eat per week? · The majority of my meals are homemade · What is the main goal in s ...
-
beBee Handyman Kohler, WI, United States FreelanceI am in need of a Nutritionist service with the following characteristics in Kohler, WI:What is the age of the patient? · Under 18 years old · On average, how many homemade meals do you eat per week? · The majority of my meals are homemade · What is the main goal in seeking a nut ...
-
Customer Service Consultant
1 week ago
First Supply South Saint Paul, United States Regular Full timeOverview · First Supply is seeking an exceptional Customer Service Consultant to enhance our inside HVAC team of dedicated professionals. Do you have the ability to build relationships by having educational and informative conversations that promote our products and resolve cus ...
-
Consultant Financial Services
3 days ago
Sapphire Solutions City View, United StatesAt City View, people come together to achieve great things. Growth is our constant goal: founded in Europe and at home in the world, we are now present in over 100 countries. More than experts work trustfully for our clients, actively developing their businesses sustainably - fro ...
-
beBee Handyman Two Rivers, WI, United States FreelanceI am in need of a Nutritionist service with the following characteristics in Two Rivers, WI:What is the age of the patient? · Between 41 and 50 years old · On average, how many homemade meals do you eat per week? · The majority of my meals are homemade · What is the main goal in ...
-
beBee Handyman Oconomowoc, WI, United States FreelanceI am in need of a Nutritionist service with the following characteristics in Oconomowoc, WI:What is the age of the patient? · Over 71 years old · On average, how many homemade meals do you eat per week? · Very few (1-2 meals per week) · What is the main goal in seeking a nutritio ...
-
beBee Handyman Reserve, WI, United States FreelanceI am in need of a Nutritionist service with the following characteristics in Reserve, WI:What is the age of the patient? · Between 23 and 30 years old · On average, how many homemade meals do you eat per week? · Some (3-7 meals per week) · What is the main goal in seeking a nutri ...
-
beBee Handyman Okauchee Lake, WI, United States FreelanceI am in need of a Nutritionist service with the following characteristics in Okauchee Lake, WI:What is the age of the patient? · Between 61 and 70 years old · On average, how many homemade meals do you eat per week? · Some (3-7 meals per week) · What is the main goal in seeking a ...
-
beBee Handyman Yorkville, WI, United States FreelanceI have chronic gastritis with acute lesions among other things.What is the age of the patient? · 31-40 years old · On average, how many homemade meals do you eat per week? · Very few (1-2 meals per week) · What is the main goal in seeking a nutritionist? · To improve health · Are ...
-
beBee Handyman Waterford, WI, United States FreelanceI am in need of a Nutritionist service with the following characteristics in Waterford, WI:What is the age of the patient? · Between 41 and 50 years old · On average, how many homemade meals do you eat per week? · Some (3-7 meals per week) · What is the main goal in seeking a nut ...
-
beBee Handyman Sussex, WI, United States FreelanceI am in need of a Nutritionist service with the following characteristics in Sussex, WI:What is the age of the patient? · 31-40 years old · On average, how many homemade meals do you eat per week? · Some (3-7 meals per week) · What is the main goal in seeking a nutritionist? · We ...
-
beBee Handyman Wales, WI, United States FreelanceI am in need of a Nutritionist service with the following characteristics in Wales, WI:What is the age of the patient? · Between 61 and 70 years old · On average, how many homemade meals do you eat per week? · The majority of my meals are homemade · What is the main goal in seeki ...
-
beBee Handyman St. Paul, MN, United States FreelanceI am in need of a Nutritionist service with the following characteristics in St. Paul, MN:What is the age of the patient? · 31 to 40 years old · On average, how many homemade meals do you eat per week? · Most of my meals are homemade · What is the main goal in seeking a nutrition ...
-
beBee Handyman Yorkville, WI, United States FreelanceI am in need of a Nutritionist service with the following characteristics in Yorkville, WI:What is the age of the patient? · Between 23 and 30 years old · On average, how many homemade meals do you eat per week? · Very few (1-2 meals per week) · What is the main goal in seeking a ...
-
beBee Handyman Oakdale, MN, United States FreelanceI am in need of a Nutritionist service in Oakdale, MN with the following characteristics: What is the age of the patient? · Between 51 and 60 years old · On average, how many homemade meals do you eat per week? · Some (3-7 meals per week) · What is the main goal in seeking a nutr ...
-
beBee Handyman Shorewood Hills, WI, United States FreelanceI am in need of a Nutritionist service with the following characteristics in Shorewood Hills, WI:What is the age of the patient? · Between 51 and 60 years old · On average, how many homemade meals do you eat per week? · The majority of my meals are homemade · What is the main goa ...
-
Human Services Program Consultant
3 weeks ago
State of Minnesota St. Paul, United StatesAs a Policy and Planning Specialist you will analyze, plan, lead and evaluate department-wide strategic project management to produce long and short range strategic plans. This includes providing leadership and technical expertise in developing and p Program, Policy, Specialist, ...
-
Professional Services Consultant
2 weeks ago
WalkMe Cottage Grove, United StatesWalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, e ...
-
FusionWorks Como, United StatesSenior Atlassian Consultant (w/d/m) · Germany - 100% Remote · B2 + German language proficiency required · Company: · Join one of the leading Atlassian Platinum Solution Partners in Germany. With a highly knowledgeable team of over 80 Atlassian experts, they pride themselves on de ...
HVAC Customer Service Consultant - South St. Paul, United States - First Supply LLC
Description
HVAC Customer Service Consultant
Location
US-MN-South St. Paul
Job ID
Type
Regular Full-Time
# Positions
1
Category
Customer Service
Overview
First Supply is seeking an exceptional Customer Service Consultant to enhance our inside HVAC team of dedicated professionals. Do you have the ability to build relationships by having educational and informative conversations that promote our products and resolve customer issues?
As an HVAC Customer Service Consultant with First Supply you interact with customers to provide a Best-In-Class Customer Experience and respond to general HVAC and plumbing related inquiries about product application and troubleshooting. Do you have patience, attentiveness, product knowledge, and the ability to communicate clearly in a results driven environment? Your hard work will be rewarded with competitive compensation, excellent benefits and opportunities for advancement.
If you meet the skills and qualifications below, we encourage you to take charge of your career and APPLY with First Supply TODAY
Responsibilities
- Promptly answer telephone calls in a professional manner from customers placing an order or requesting information on specialized technical specifications, pricing on such product or availability of product
Qualifications
First Supply, family-owned and operated for over 125 years, offers its employees a great benefits package including; medical, dental, vision, 401(k) with company match, PTO, company paid holidays, on demand pay, education assistance, adoption assistance, and more
About First Supply
First Supply is a leading main channel wholesale distributor providing industrial customers and building contractors with an extensive line of products and services. First Supply features manufacturer product lines in the plumbing, heating, air conditioning, builder, waterworks, pump/well & septic, industrial and municipal markets. Headquartered in Madison, Wisconsin, First Supply has more than 700 employees in 29 operating facilities serving Wisconsin, Minnesota, Iowa, Illinois and Michigan UP. The company has over $100 million in inventory and over $400 million in annual sales.
First Supply also owns and operates 18 Kitchen & Bath Stores in 5 midwestern states under the Gerhard's Kitchen & Bath and Kohler Signature Store brands. Gerhard's is the largest, most versatile kitchen & bath store in the upper Midwest. We offer a huge variety of kitchen and bath choices from contemporary to traditional styles, along with service you won't find anywhere else. The Kohler Signature Stores are a kitchen and bath showroom that provides a distinguished Kohler experience where designers and homeowners can get hands on with hundreds of products, exclusively from the Kohler brands
First Supply LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
First Supply LLC is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities. In order to be selected for the position, candidates must submit to a drug test with negative results on employment offer, the ability to be bonded as defined by First Supply LLC's fidelity bond insurance carrier, and have a valid driver's license and a driving record which meets underwriting standards.