Business Analyst - Butler, United States - City of Philadelphia

City of Philadelphia Butler, United States

1 month ago

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Description

Job Description

Position Summary:

The Business Analyst or (Philadelphia Revenue Information System Manager (PRISM) Support Liaison (PSL)) will join an established, experienced, and dynamic team responsible for the continuous improvement of PRISM, the Department of Revenue's tax software system.

The PRISM team works in a supportive and cooperative environment that values asking questions, new ideas, and continuous learning.

PSLs develop expertise in a particular functional area of PRISM through teamwork and work with their counterpart subject matter experts in Department of Revenue operational units.

The PRISM Support Liaison is responsible for daily coordination with operations to collect, understand, and analyze information related to the organization and its processes to apply Revenue's Tax System (PRISM) practicality.

Work with the selected vendor to analyze processing problems so the vendor may develop and implement solutions to system issues.

The position functions and primary subject matter expert to connect PRISM system functions with practical applications for end users. The position recommends solutions or alternative practices to improve systems or communication, including developing letters for taxpayers.

Gathering and organizing information about problems or procedures to be improved and partnering with stakeholders to resolve problems is a significant aspect of the work.

Day-to-day work includes responding to requests for system changes, testing software improvements before they are rolled out, and participating in design sessions for version updates.

The PSL team also supports business users directly through consultation, needs assessment, troubleshooting, and training in partnership with the training team.

Essential Functions:
Assist in creating/maintaining Standard Operating Procedures for each unit.

Perform testing of SQRs or identification of appropriate testing resources.

Assist with the maintenance of training guides and help topics.

Participate in Letters and Forms Committees by applying PRISM subject matter expertise.

Coordinate with Revenue business units to collect, understand, and analyze data related to organizational processes and implementation of PRISM applications.

Work with Revenue business units to recommend, plan, prioritize, and implement changes for system improvement.

Build test data, identify resources, and perform testing of software, customer accounts, and scenarios that evaluate product functionality and imitate end-user experiences.

Perform quality assurance testing to

Verify the functionality of products, product updates, and new features before public release.

Ensure improvements meet organizational quality standards.

Identify and remedy operational defects within the software production processes before migration into production.

Collaborate with Revenue business units and external end-users to investigate, identify and validate customer complaints and product issues.

Facilitate and lead design sessions (including letters) to analyze work processes and develop strong requirements to meet stakeholder goals.

Analyze and design updates related to Gentax service pack enhancements, new versions of Gentax, business or legislative changes, tickets, and other projects.

Provide internal customer support for Revenue business units.

Communicate and advocate for business process changes that project goals and initiatives necessitate.

Work with users to ensure compliance and consistency in executing newly implemented processes.

Build and maintain collaborative and consultative relationships with system developers, Revenue business users, and OIT staff.

Competencies, Knowledge, Skills and Abilities:
Knowledge of business and personal taxes and how they are applied in a tax system.

Knowledge of laws, rules, regulations, and procedures concerned with municipal revenue collections.

Ability to prepare for and lead small group meetings through a defined agenda to achieve team goals.

Interest in analytically deconstructing issues and brainstorming potential solutions.

Flexibility for a dynamic project-like work environment where one day is never the same as the next

Desire to learn new things, grow skills, and support team members in doing the same.

Proficient in Microsoft Office applications and interested in learning new software tools.

Knowledge of Revenue collection operations, processes, and procedures

Skilled in informing and communicating with others on Revenue-related business or operational matters.

Skilled in conducting research and preparing reports.

Skilled in training personnel in organizational or compliance procedures

Ability to establish effective relationships with staff, vendors, strategic partners, the public, and their representatives.

Able to handle complaints, settle disputes, and resolve grievances and conflicts or otherwise negotiate with others.

Ability to build effective relationships and a strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment.

Ability to provide guidance and expert advice to management or other groups on technical, systems, or process-related topics.

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