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Kittery Point

    sales associate/part time - Kittery, United States - Navy Exchange Service Command

    Navy Exchange Service Command
    Navy Exchange Service Command Kittery, United States

    1 week ago

    Default job background
    Part time (20 - 34.5 hours)
    Description

    Job Summary

    :

    Sells general merchandise to customers exercising professional selling techniques. Works as part of a sales team to provide service which anticipates and exceeds customer expectations.

    Duties and Responsibilities:

  • Greets, and engages customers in conversation for purposes of providing sales related assistance. Assists in the selection of merchandise, and suggests additional items to complement the customer's selections.
  • Where applicable, offers customers the opportunity to purchase extended product warrantees. Explains coverage, benefits, and price.
  • Interacts with customers and coworkers in a friendly and professional manner, which includes adhering to NEX dress code/uniform standards, and assisting/supporting sales team members to the maximum extent possible.
  • Becomes knowledgeable regarding merchandise selected; including proper set-up, use, care, characteristics of various product price points, warrantee coverage, etc.
  • Communicates product-related information to customers knowledgeably and legibly.
  • Ensures assigned areas are fully stocked, and merchandise is neatly arranged.
  • Communicates with supervisor, store manager, etc. regarding stock additions, deletions, fast and slow selling merchandise, customer preferences, needs, problems, etc.
  • Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service, job performance, achievement of store/department sales goals, etc.
  • Completes sales transactions efficiently. Thanks customers for their patronage.
  • As required, performs cash register transactions. Performs all types of cash register transactions (cash, charge, check, gift certificates, layaway, etc.) in an accurate and procedurally correct manner.
  • Advises customers of upcoming sales events, and services available throughout the Navy Exchange; such as gift wrapping, engraving, delivery, gift certificates, etc. Offers customers the opportunity to open a Military Star Card account and informs customers of account benefits.
  • Becomes knowledgeable in NEX store policies including Richter Merchandising System functions and operation, merchandise returns, price matching, check cashing, rain checks, etc.
  • Handles customer returns and problems tactfully and efficiently.
  • Applies store policies consistently and intelligently, ensuring customer satisfaction as the end result.
  • Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons (internal and external) in order to deter theft.
  • Unpacks, stages, and moves merchandise as assigned. Assists in creating store displays and in performing periodic inventories.
  • Completes paperwork associated with merchandise/inventory movement, price adjustments, customer returns, cash register operation, etc. accurately and completely.
  • Eligible for and participates in applicable commission and gainsharing sales incentive programs.
  • Performs other related duties as assigned.

    • No experience required. High school graduate or equivalent preferred.

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