- Investigates and collects patient information regarding a variety of complaints or grievances from patients, families, and visitors.
- Interacts with all levels of Hospital management to provide assistance in the resolution of found complaints.
- Provides and maintains monthly statistical reports regarding these complaints and recommends policy or procedure changes to resolve issues.
- Interprets the Patient's Bill of Rights and other policies and procedures of the Hospital system; ensures adherence to these policies.
- Communicates pertinent Hospital information to patients, family and staff.
- Ensures Hospital adherence to Patient's Bill of Rights, as required by law.
- Processes reports and correspondence; prepares reports involving patient complaints, maintains patient complaint statistics and meets with management to discuss necessary action; keeps management informed of actions and results.
- Updates Service and Quality boards and distribute newsletters.
- Reports satisfaction data and represents Guest Services at meetings.
- Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
- High School Diploma or equivalent required.
- 13 years of relevant experience, required.
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Social pedagogue
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Titan Industries Sleepy Hollow, United StatesThe Kolping Education Companies are one of the largest educational providers in Germany, with 230 educational institutions and around 8,200 employees. We, the Kolping Education Germany gGmbH, are a subsidiary of the Kolping Education Companies and represent top competence in the ...
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Federal Voluntary Service
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Nexus Dynamics Sleepy Hollow, United StatesDo you have manual skills and a driver's license? Are you looking for new challenges? Then you can prove your skills in our Federal Volunteer Service in the Technical Department. In our facilities, you can gain new experiences and develop personally. Your religious affiliation? D ...
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Sales talents
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Phoenix Innovations Sleepy Hollow, United StatesWe are currently seeking Sales Talents / Kitchen Salespeople (m/f/d) in 44791 Bochum for our company, a leading direct marketer of fitted kitchens. Since 1953, we have been designing and building kitchens and selling them directly to private end customers through our own factory ...
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Armed Security Officer
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Northwell Health Sleepy Hollow, United States Part timePerforms communication-related activities. Performs various routine clerical duties. · Job Responsibility · Operates telephone console. · Answers incoming calls on the main number and calls for the Operator and extends the call to the appropriate extension number. · Places variou ...
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Microsoft IT Trainer for Modern Work
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New Equipment Sales Manager
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Certified Nurse Assistant
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Northwell Health Sleepy Hollow, United StatesJob Responsibilities: · Provides patients with assistance in performing the activities of daily living. Provides equipment/supplies for and appropriately assists patients with oral and personal hygiene. Prepares patients for meals/ snacks/ liquids and assists with feeding, as ne ...
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Assistant Manager, Labor
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Northwell Health Sleepy Hollow, United StatesJob Description · Under the leadership of the Manager Patient Care/ Director Patient Care, the Assistant Manager has shift related fiscal, clinical and operational accountability. The ANM is responsible for a direct care unit or units within Northwell Health. Utilizing the nursin ...
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Travel Physical Therapist
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TotalMed Allied Sleepy Hollow, United StatesTotalMed Allied is seeking a travel Physical Therapist for a travel job in Sleepy Hollow, New York. · Job Description & Requirements · Specialty: Physical Therapist · Discipline: Therapy · Start Date: 07/01/2024 · Duration: 13 weeks · 40 hours per week · Shift: 8 hours, days · Em ...
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CT Technologist
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Northwell Health Sleepy Hollow, United StatesJob Description · Operates Computed Tomography (CT) equipment, prepares patients for examination, and ensures that proper information has been obtained for the physician to make a diagnosis. Maintains required documentation. · Job Responsibility · Prepares patients for examina ...
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ELV Controls Engineer
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Pharmacy Intern
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Northwell Health Sleepy Hollow, United States Per DiemUnder immediate personal supervision of a registered Pharmacist, may practice as a pharmacist and conduct associated tasks and functions. Performs administrative staff work. · Job Responsibility · Assists in the preparation of medications for inpatient orders and outpatient presc ...
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Director Market Access Strategy Ophthalmology
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BioSpace Sleepy Hollow, United StatesJob Details · This role is on-site 3 days per week in Sleepy Hollow, NY. A fully remote role is NOT possible for this position. This role cannot be based in Basking Ridge, NJ. · The Director of Market Access Strategy is a critical role on a fast-paced, energetic Market Access te ...
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Northwell Health Sleepy Hollow, United StatesJob Description · Performs a variety of registration, insurance verification, scheduling and billing duties in support of inpatient and outpatient access to medical services. Completes complex tasks. May aid or train other Representatives in responsibilities. · Job Responsibility ...
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Director Market Access Strategy Ophthalmology
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Ticketing Technical Lead
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Universal Banker
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Senior Engineer
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Staff Accountant
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Patient & Customer Experience Assistant - Sleepy Hollow, United States - Northwell Health
Description
Investigates, facilitates and/or resolves a variety of complaints from patients, families and visitors. Assists in interpreting and ensuring Hospital adherence to the Patient's Bill of Rights as required by law. Performs general clerical, data entry and statistical reports for the department.Job Responsibility
Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.
When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
