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Manitowoc

    Virtual Patient Experience Representative II - Manitowoc, United States - Forefront Dermatology

    Forefront Dermatology
    Forefront Dermatology Manitowoc, United States

    1 month ago

    Default job background
    Remote job Full time
    Description
    About Forefront:When we say our mission is to be the dermatology practice of choice, treating all skin conditions, in every community we serve, we mean everyone at Forefront works to bring care to those who need it. Because dermatology, we now know, has a dramatic impact on the quality and longevity of human life.

    You'll Enjoy: You'll be the first point of contact for our patients and deliver a professional and high-quality patient experience. Empowered to take initiative, you will follow established procedures, processes and systems to provide a resolution for our patients. Entrepreneurial spirit:
    • Growing from a single practice to a nationwide group, Forefront Dermatology is expanding quickly, tackling new challenges and opening new doors for its employees every day.
    Learning & Development:
    • We provide training and development programs for all types of roles.
    Growth opportunities for all
    • No matter your role, you are critical to the success of our mission. Supporting your goals means supporting our goals.
    Virtual Patient Experience Representative II Forefront is a purpose-driven, patient focused organization with each of us contributing to the larger mission of being the dermatology practice of choice in every community we serve. We can only do that with the best talent. And we can only hire and retain the best talent if we offer growth and leadership opportunities, with the support of the best technology and training available. That includes a nationwide network of state-of-the-art facilities, an active commitment to personal and professional development. A Fantastic Opportunity The Patient Access Representative II is responsible for successful scheduling and customer experience for all supported Forefront Dermatology clinics. This position will actively manage provider schedules to ensure maximum productivity and accuracy. This position may be assigned ownership of special projects which may include but not limited to: live queue/dashboard monitoring, team assignments, front line staff communication/support, quality evaluations, coaching and other related duties as assigned. Total Compensation and Rewards:
    • Pay starting at: $17 per hour
    • Employee benefits- Medical, Dental, Vision
    • Employee Assistance Program (EAP)
    • 401K retirement plan with company match
    • PTO/ Holiday pay
    • Milestone bonuses
    • Internal mobility
    • Employee discounts
    • Referral bonuses
    Responsibilities:
    • Schedule and coordinate patient appointments following company protocols, procedures and provider schedule templates when applicable.
    • Follow Quality Assurance procedures and coach team members on the same.
    • Meet department KPI metrics
    • Collaboration with Patient Access Leadership for professional development and leadership skillsets.
    • Ensure high levels of customer service are provided by schedulers to patients and co-workers, including de-escalation.
    • Coaches, mentors, and assesses job expectations of agents under the direction of their leader.
    • Act as the point of contact between schedulers and leadership team.
    • Assist in training/onboarding of new team members
    • Work on special projects and perform other related duties as needed

    Qualifications:
    • High school diploma, GED/HSED, or equivalent.
    • Successful completion and ongoing professional development annually
    Knowledge, Skills, and Abilities:
    • 3+ years of recent medical office experience in a similar capacity is preferred.
    • Previous customer service experience is required.
    • Proficient in basic computer functions.
    • Ability to learn new software quickly.
    • Previous electronic medical record experience is preferred.
    • Must possess excellent customer service, communication and organizational skills.
    • Demonstrate problem solving skills
    • Ability to operate standard office equipment.
    • Ability to type a minimum of 40 wpm is preferred.
    • Must possess attention to detail.
    • Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
    • Ability to respond positively to constructive criticism and direction from supervisors.
    • Must demonstrate professional appearance and manner at all times.
    • Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.
    • Ability to maintain confidentiality of information.
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