- Provide Security Coverage to the hotel; i.e. patrols lobbies, corridors, and public area rooms.
- Provides Security Coverage during all special events preventing harm or injury to hotels guests or premises.
- Confers with management, interviews guests and employees, and interrogates persons to detect infringements and investigate disturbances, complaints, thefts, vandalism, and accidents.
- Completes incident/investigations report to security incidents and forwards reports to the appropriate management personnel.
- Patrols public areas to detect fires, unsafe conditions, and missing or inoperative safety equipment.
- Warns or ejects disruptive individuals from the premises, and cautions careless persons in order to avoid accident or injury.
- Provides assistance for accident victims and completes accident reports; contacts emergency medical personnel, if necessary.
- Responds to medical emergency, if necessary. May be required to conduct CPR or First Aid as the first to arrive upon the scene.
- Notifies staff of presence of persons with questionable reputations.
- Responds to guest requests for assistance regarding operation of room safes.
- Investigates incidents of fighting, theft, or vandalism on hotel property.
- Responsible for distribution and inventory of hotel keys and radio equipment to authorized personnel.
- Inspects employees' packages when entering and exiting the hotel under the direction of Human Resources.
- Completes guest incident reports and investigates when necessary, then distributes to appropriate management personnel.
- Completes accident/incident reports regarding injured employees or guests on the hotel premises.
- Secures housekeeping when money is left in the room.
- Responds to emergency alarms within the hotel and investigates the probable cause.
- Notifies the appropriate personnel of the status and the conclusion of the investigation.
- Provides escort to employees to their car after hours.
- High school graduate or equivalent
- Must be able to clearly communicate in English with guests, visitors, management and co‐workers to their understanding in person
- Must be able to provide legible communication and directions
- One year of related experience and/or training; or equivalent combination of educations and experience.
- Some training in hospitality industry.
- Ability to apply common sense understanding to carry out simple one or two step instructions.
- Ability to deal with standardized situations with only occasion or no variables.
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Security Officer - New Orleans, United States - Homewood Suites French Quarte
Description
Job Description
Job DescriptionJOB SUMMARY
To patrol hotel premises to maintain order, enforce regulations, and ensure observance of applicable laws by performing the duties as assigned and according to hotel standards.
JOB DUTIES
MINIMUM REQUIREMENTS
Employees must fulfill their performance standards for this position and comply with company policies, rules and procedures of the hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.
This job description and duties of this position are subject to change, modification and addition as deemed necessary by the hotel.
Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other hotel/company officials.
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.
