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Anthropologie Key Holder Part-Time - Natick, United States - URBN
Description
A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes.
Customer ExperienceCustomer Engagement:
collaborates with the leadership team in cultivating an environment of genuine customer connection where all customers feel welcome, heard and valued
Selling Culture:
takes initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goalsOmni-Channel Service: utilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni servicesLeadership + Team Management
Floor Presence:
actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zonesEmpowerment: acts as an elevated team member, exercises decision-making skills to support problem solving and enhances each customer's experience
Team Development:
supports the training of the associate team, including new hire onboardingVisual + Business Operations
Daily Operations:
supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues
Product Flow:
collaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns
Store Environment:
assists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the storeCommunication + RelationshipsInclusion: contributes to an inclusive work environment by actively listening to others and seeking different perspectives
Communication Loop:
checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedbackInsights and Feedback: provides insights related to the customer and employee experience and communicates feedback to Store Brand Leader
Team Dynamic:
contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activitiesThe above information has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to thisjob.