Desktop Support/Help Desk Support - Blue Hill, Maine, United States - Arthur Grand Technologies Inc
Description
Job DescriptionArthur Grand Technologies is currently seeking a highly motivated and skilled Desktop Support /Help Desk for one of our clients
Role:
Desktop Services L2/PC Refresh
Location:
Maine
Duration:
Long term Contract
Job Description:
Relevant Experience: 5+yrs
Qualification:
Bachelors / Masters / Equivalent
Key Skills Required:
General Description
Create and maintain operating system images, driver packages and task sequences in SCCM or MDT
Security update management using SCCM or WSUS
Working knowledge of OS deployment using SCCM & MDT
Windows Imaging & OS Deployment Customizing and creating WIM images, Exposure in ImageX, Windows PE, WAIK,ADK, Windows ICD & DISM tools
Requires detailed knowledge of Windows (Win 7/XP/VISTA/Windows 8/ Windows 10), windows registry, Applications, and computer drive imaging technologies and client platforms and related hardware.
Applying modifications and customizations to the OS through registry modifications
Develop/create and maintain Windows 10 and later desktop PC and laptop images, integrate and test software applications and upgrades, package and deploy base image and applications via SCCM
Develop and deploy scripting and automation for image and application deployment/operational and maintenance in support of production systems and workstations, including batch and PowerShell scripting, PXE, .
Knowledge of BitLocker and Encryption
Developing utilities and processes to optimize images and installation procedures
Develop and document design specification and build processes
Troubleshooting/debugging software and hardware problems related to the operating system or supporting applications, drivers, and services.
Full Understanding of downloading and and deploying software updates using SCCM 2012, Creating Packages, Applications, Task seqquences. Experience in creating and providing sccm database report.
Knowledge Microsoft Office and Office 365 Proplus Product suites and administration
Deploying SCCM OSD Task Sequences
Knowledge of Azure AD and Azure domain join
Define/test and certify client computing hardware standards and configuration for end users
Security hardening for Windows client operating systems
Knowledge to use Group Policy and System Center Configuration Manager to centrally deploy changes throughout the environment
Good Knowledge of Windows 10 operating system is a must
Solving Level 2 tickets
Technical Requirements
Required Skills / Qualifications:
Good Command on SCCM 2012 or later versions
Experience in Handling Windows Imaging Project
Good Command on ImageX or DISM tool, Dell Kace
Microsoft Deployment Toolkit (MDT 2013) ,WDS,ADK, WAIK, Windows Imaging and Configuration Designer
Application Compatibility Toolkit
Windows System Image Manager
OSCDIMG,BCDBoot,etc
Windows Reinstallation Environment
User State Migration Tool(USMT)
Windows 7/8.1/10/2008R2/2012R2
Backup and Disaster Recovery Solutions
Networking concepts including IP addressing, DHCP, DNS, etc
Soft Skills
Excellent communication and conversation skills (Verbal and Written)
Good documentation skills
Good working knowledge of MS OFFICE (Including MS Project and Visio)
Should have a great customer handling skills
Able to handle unforeseen situations
Ability to communicate technical issues clearly in person, on the telephone and in written documents
Good problem analysis and problem solving skills
Strong customer focus and good teamwork skills
Other Skills / Experience
Experience in Linux/Unix platforms installation & imaging.
Experience in software development, processes, and methods
QA/Software Testing/Troubleshooting experience.
Years of Experience
Relevant 5-7 Years
Certification requirements
Preferred to have (phone number removed)
Compulsory MCSE/MCITP/MCSA/MCTS
Preferred to have SCCM 2007) or SCCM 2012)
Thanks,
Afrah Faiza
Arthur Grand Technologies Inc
Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)