- Pro-actively manage service team and assigned book of business consistent with both AST and Acrisure Advantage Solutions objectives and goals
- Create culture of accurate, timely and professional service engagement to assigned customers
- Oversee assigned customer satisfaction as well as retention and grow relationships where appropriate by providing solutions and leveraging internal and external data as well as automation tools to support and educate the customer
- Provide resolution support and oversight for identified customer escalation inquiries
- Ensure team completes necessary workflows and activities in Agency Management System (AMS) and other applicable software in a timely manner
- Oversee delivery of renewal information and competitive pricing for inforce and new solutions offers
- Develop and deliver a regularly scheduled training plan and embrace being a student of the business by growing group insurance knowledge through company provided online learning tools as well as industry content and publications
- Drive digital centricity for assigned customer block including onboarding, benefit administration adoption, engagement with decision support tools, participation in customer virtual training events and other tools which may become available
- Stay up to date on industry trends as well as market intelligence and include in team training
- Other duties as required
- Ensure business continuity workflow balancing during planned and unplanned team member absences
- Proficient small group employee benefit knowledge (medical and ancillary)
- Effective communication skills as well as strong organizational skills and demonstrated attention to details
- Able to apply motivational leadership, support, and empowerment to service team
- Embraces customer success and demonstrates a "can do attitude"
- Proficient in MS Office applications and experience with AMS or related software
- Can manage multi customer related activities simultaneously
- Minimum 2 years team management experience
- BA or BS Degree preferred, and minimum 4 years industry experience required
- Demonstrated success with achieving team and organization objectives
-
Team leader
3 weeks ago
Crimson Ventures Franklin, United StatesTeam Leader (m/f/d) Special Needs Care WARM COMMUNITY AT THE SCHILDGERBER WEG RESIDENTIAL FACILITY: At the Schildberger Weg residential facility, 58 individuals with intellectual and/or multiple disabilities not only find a home, but also a warm COMMUNITY where FAMILY-LIKE TOGETH ...
-
Team Leader
3 weeks ago
Chick-fil-A Columbus, United StatesOur Restaurant is looking for Leaders who have a passion for excellence and for serving others. A Team Leader influences our ability to create remarkable experiences for every guest and is a crucial part of our team. Along with a competitive paycheck, you will work in an empoweri ...
-
Team Leader
14 hours ago
JENI'S SPLENDID ICE CREAMS Franklin, United States Part time Regular"In Tennessee, our Team Jeni's Team Leaders have the opportunity to earn an average of $20.30 per hour* · *This is an estimate of hourly earnings. It is based on the 2024 base pay rate, plus 2023's hourly tip average. 2024 actual customer tips may vary. · In Tennessee, if the ave ...
-
Team Leader
1 week ago
Jobot Columbus, United StatesWell known and established A&E firm with offices across the US. A firm that invests in individuals and their growth Strong benefits and comp with lots of fun perks · This Jobot Job is hosted by: Kelsey Bannon · Are you a fit? Easy Apply now by clicking the "Apply Now" button · ...
-
Team Leader
1 week ago
Jobot Columbus, United StatesWell known and established A&E firm with offices across the US. A firm that invests in individuals and their growth Strong benefits and comp with lots of fun perks · This Jobot Job is hosted by: Kelsey Bannon · Are you a fit? Easy Apply now by clicking the "Apply Now" button · ...
-
Team Leader
2 weeks ago
Adam Deel - State Farm Agent Columbus, United StatesJob Description · Job DescriptionPosition Overview · I am a local State Farm Insurance Agent looking to hire an outgoing and customer-focused individual who enjoys working with the public. Do you aspire to some day run your own business, be an advisor looked to in your community, ...
-
Solutions Team Leader
4 weeks ago
Intellinetics, Inc. Ohio, United StatesIntellinetics is seeking a self-starting, goal-oriented person who is ready to accelerate their professional journey by stepping in to fill the role of Solutions Team Leader at Intellinetics. You will be joining a high-performance, high-growth team with a leading digital transfor ...
-
Team Leader, Visual
1 week ago
Crate and Barrel Columbus, United StatesOverview · We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the . and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared ...
-
Seasonal Team Leader
1 week ago
The Peach Truck - Columbus Columbus, United StatesJoin The Peach Truck as a Team Leader, taking on a crucial role in delivering a consistent and exceptional experience for our customers. As a key player, you'll manage product freshness, availability, and brand standards while overseeing and developing our dedicated teams. Your r ...
-
Pharmacy Team Leader
4 days ago
Giant Eagle Columbus, United StatesJob Summary · As a Team Leader Pharmacy, we will look to you to develop, lead and coach a service conscious pharmacy team who will consistently build relationships with patients by exceeding their needs and providing safe, accurate and efficient patientcare to achieve optimal pat ...
-
Digital Team Leader
1 week ago
Meijer Columbus, United StatesDigital Team Leader page is loaded **Digital Team Leader** · **Digital Team Leader** · locationsEnglewood, OH · time typeFull time · posted onPosted Yesterday · job requisition idR · As a family company, we serve people and communities. When you work at Meijer, youre provided ...
-
Starbucks Team Leader
1 week ago
Giant Eagle Bexley, United StatesJob Summary · Starbucks Team Leaders are key players in developing Starbucks and its Baristas, who combine the perfect blend of aromatic coffees and specialty beverages. In addition to providing unparalleled customer service, they stay on top of department records, processes, sta ...
-
Starbucks Team Leader
1 week ago
Market District Columbus, United StatesJob SummaryStarbucks Team Leaders are key players in developing Starbucks and its Baristas, who combine the perfect blend of aromatic coffees and specialty beverages. In addition to providing unparalleled customer service, they stay on top of department records, processes, standa ...
-
Team Leader Research
3 weeks ago
Ichgcp Columbus, United States**Team Leader Research (Team 1s) 1 1 1** · **Charles River Laboratories International Inc (CRL)** · ****Ashland, OH, US, 44805**** · Team Leader Research (Team 1s Req ID #: Location: · Ashland, OH, US, 44805 For 70 years, Charles River employees have worked together to assist in ...
-
Team Leader, Seafood
2 weeks ago
Giant Eagle Columbus, United StatesOur Seafood Team Leader manages the entire Seafood team and keeps it running like a well-oiled machine. You'll be the one who Team Members and guests look to for guidance on the freshest catch of the day and the best way to prepare that Mahi Mahi in Team Leader, Seafood, Team Lea ...
-
Team Leader for Catering
1 week ago
The Simple Greek Columbus, United States· As a Team Leader in Catering you will create memorable guest experiences by making great food and beverage recommendations and serving delicious items. You will be a member of a cohesive team that supports each other's success in a fast-paced environment. · What you will do: ...
-
Team Leader MRI
2 days ago
OhioHealth Columbus, OH, United StatesWe are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We in ...
-
Team Leader
3 weeks ago
Payne & Payne Renovations & Design Columbus, United States**Team Leader - Construction** · Chardon, Ohio · Minimum Experience · **Manager/Supervisor** · Team Leader (Scrum Master) Job Description · Summary · The Team Leader is responsible for the overall productivity of a scrum team. They will have a functional responsibility within ...
-
Team Leader
3 weeks ago
American Structurepoint Columbus, United StatesOverview: · When you join American Structurepoint, you gain more than a career. You become part of a family of talented, passionate, good-hearted people who take pride in going the extra mile for our clients. At American Structurepoint, we are known for making the impossible happ ...
-
Team Leader
3 weeks ago
McAlister's Columbus, United StatesSHIFT LEADER - MCALISTER'STitle of the position:Restaurant Shift LeaderDepartment:Restaurant OperationsReporting:General Manager/Assistant ManagerJob Type:Non-ExemptEducation:High School Diploma or equivalentLocation:Overall responsibility:The Restaurant Shift Leader contributes ...
Account Service Team Leader - Grandview Heights, United States - ACRISURE
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
About Acrisure
Acrisure is a fast-growing fintech leader that operates a global insurance broker. The Company has grown from $38 million to $3.9 billion in revenue since 2013 and deploys the best of Human and Artificial Intelligence (AI) at scale to reimagine financial service product distribution. Acrisure employs over 14,000 employees across thirteen countries.Led by co-founder, Chairman and CEO Greg Williams, Acrisure provides a broad array of insurance and financial related solutions, including commercial property and casualty, personal lines and employee benefits insurance, real estate services, cyber services and asset and wealth management. Acrisure's massively valuable, high margin distribution network combines the strength of trusted advisors with growth and efficiency enabled by AI.
Job Summary:
The Account Service Team (AST) Team Leader is primarily responsible for leading a team of approximately 9 service associates, responsible for retaining, and growing an assigned book of business within the small/micro market (<50 employees) through exceptional service, meaningful customer engagement and providing solutions. The Team Leader is passionate about coaching, motivating, and supporting a shared service team to execute collectively toward shared goals and objectives.
Responsibilities:
Requirements:
Education/Experience:
Pay Details:
Annual Salary: $90,000 - $110,000