Technician/Field Technician - Phelan, CA, United States - Race Telecommunications LLC

Description

Field Technician 3 Classification:
Full-Time, Non-Exempt, At-Will
Field Technician Lead


Department:
Customer Support


Location:
In-Field: Phelan, CA.

Location Status:

Work will be primarily performed at a designated field worksite location based out of a central Race Communications worksite.

Occasional travel to and work from other Race offices or other off-site locations will be required.

Beware of scams that target job seekers.

Race Communications will never provide a job offer without a comprehensive interview process (including in-person or secure video conferencing), request sensitive information through unsecure platforms such as email or text messaging, require candidates to pay fees, or pressure candidates to act without careful consideration.

You can get more information about Race Communications at or by contacting our recruiting team directly.

As the leading provider of 10G fiber internet in California, Race Communications is a company built by the needs of the communities that we serve.

In collaboration with the California Public Utilities Commission and many non-profit community advocacy groups, we build next-generation fiber infrastructure where others won't, serving over 30 communities across the state.

Working for Race means being dedicated to bringing cutting-edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for generations to come.

The Field Technician 3 is responsible for the installation, maintenance, and troubleshooting of telecommunications equipment and systems. Field Technicians are proficient in configuring, testing, and repairing telecom infrastructure, including fiber optic networks, cables, and related equipment.

They possess strong technical acumen, a commitment to safety protocols, and the ability to adapt to various work environments, from outdoor installations to indoor settings.

Field Technicians play a vital role in maintaining the reliability and efficiency of telecom networks, ensuring consistent connectivity and customer satisfaction.

Understanding of fiber optic networks, basic telecom, and video
The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
Spanish bilingual skills are a desirable

Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
Functional use of common office equipment, computers, and office software
Commitment to accuracy and high standards for quality of work
Ability to deal effectively with a diversity of individuals at all organizational levels
Ability to work on complex projects with general direction and minimal guidance

Installation and Technical Support:
Performs residential installation and troubleshooting of internet connectivity, telecom, and video
Responds to support issues with truck rolls and telephone support to troubleshoot on-site connectivity for phone, internet, and video services
Utilizes CRM for support tickets and trouble ticket resolution
Resolves technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Internet Connectivity, Telecom, and Video


Infrastructure and Equipment Operation:
Performs low voltage/fiber infrastructure wiring and troubleshooting
Operates construction equipment and machinery
Provides remote hands for customer support technicians and engineers
Receives communication of locations and duties from dispatch software and/or personnel

Vehicle Maintenance and Travel
Maintains vehicle/equipment pre-op/post-op to be prepared to perform required duties
Maintains a clean driving record as defined by the current fleet insurance underwriter
Spends a significant portion of the workday traveling in a vehicle visiting various locations and spending time both indoors and outdoors including businesses and/or residents depending on the nature of the job
Overtime, nights, and weekends may be required

100% Employer-paid medical, dental, vision, and life for all our employees
~Generous paid time off including sick, vacation, holiday and birthday pay
~ Company provided equipment including uniforms, safety, tools, vehicle, and tech
~ Free Race TV, highspeed internet, cable, and phone service where available
~ Applicants further than 50 miles from these training locations will be provided with necessary travel accommodations as part of the onboarding process. For those working remotely, virtual attendance will depend on position requirements. Race Communications is an equal opportunity employer who welcomes applications from individuals (with or without reasonable accommodation), with the skills, experience, and dedication to excel in their roles without regard to race, religion, color, sex/gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sex stereotype, gender identity/gender expression and sexual orientation, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, reproductive health decision-making, military or veteran status or any other basis protected by federal, state, or local law, ordinance, or regulation.

Reasonable accommodation(s) for qualified individuals with disabilities are available as part of the application and interview processes. If accommodations are needed during the application or interview process, or workplace accommodations are required after a job offer is made, please contact Hourly Wage