- A bachelor's degree from a regionally accredited college, Masters preferred.
- Minimum of three years of higher education experience, with direct service to students. Previous work experience in a customer service environment is preferred.
- Strong interpersonal and customer service skills including professionalism, engagement, enthusiasm, initiative, a positive attitude and a commitment to achieving the university's new student enrollment goals.
- Excellent writing and public speaking skills.
- Efficient organizational skills; ability to structure, manage, and assess the effectiveness of projects across a wide range of software platforms including Slate, Google Suite, Microsoft Office and various online and cloud based tools.
- Demonstrated ability to work with a team, but also to employ self-direction and accountability
- Valid driver's license with good driving record and ability to pass a driving background check. adhering to university policies and procedures regarding travel.
- Must be able to lift 50 lbs. into and out of a vehicle.
- Routine ability and willingness to work evenings, weekends, and occasional overnight travel.
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Airline Customer Service Supervisor in LAX Airport 2004hr with Health - Los Angeles, United States - Shenandoah University
Description
As The Bank of You, North Shore Bank is about helping families thrive, businesses grow and communities flourish. And it's our employees that make the difference.With offices located throughout eastern Wisconsin, we offer a work culture that has been recognized as a Top Workplace eleven times by the Milwaukee Journal Sentinel.
As a mutual company, North Shore Bank isn't publicly-owned, which means when we come to work every morning, our sole focus is on providing high-touch service to our customers and employees, and supporting our local communities.
Are you looking for a company that places long-term growth ahead of short-term profits? Where you can put your customers first and think creatively to solve challenges? Where respect, integrity and being true to your word are valued and rewarded? This is the place.
SUMMARY:
The Secondary Market Specialist is responsible for shipping and funding of all sold loans, including balancing appropriate general ledger accounts to ensure fundings are in balance and tracking loan pricing scenarios through various databases.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
North Shore Bank's position descriptions are intended to describe only the major functions of the job. You may be expected to perform other duties specified by your manager.
Everyone is expected to contribute whatever efforts necessary to operate efficiently and effectively to insure the success of the bank.
Answers all pricing and loan decision questions via central Lock Desk.Registers all loans in the appropriate software systems.
Locks loans as required with the appropriate investor, extends interest rates, and informs investors of any changes to the loan during process.
Post closes loan files, follows up on final title and recorded documents, and completes document scanning for record retention.
Ships loan documents to investors and delivers applicable loan data via the appropriate selling system.
Completes note endorsement, assignment and registration into MERS.
Conducts accurate processing, accounting and system updates for loan sale funding.
Prepares rate sheet on a daily basis and uploads to North Shore Bank website.
Reconciles general ledger accounts.
Works closely with Mortgage Loan Processing/Closing and Underwriting departments to clear any funding exceptions.
Stays abreast of secondary market guidelines for all appropriate investors.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Overnight travel may be required. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
EDUCATION and/or
EXPERIENCE:
A high school diploma or equivalent is required. An Associate's degree (A. A.) from an accredited two-year college or technical school is strongly preferred.
Requires at least one year related experience within a mortgage loan processing and closing position and a minimum of two years experience in Secondary Market and Residential Lending is required.
An equivalent combination of education and experience will also be considered. Requires thorough knowledge of mortgage loan documentation, state/federal regulations, secondary market requirements and pricing models. Position also requires an intermediate level of mathematical ability in order to make interest and payment calculations.OTHER SKILLS AND ABILITIES:
Ability to manage and prioritize a workload in a fast-paced environment to meet deadlines. Strong analytical, organizational and interpersonal skills are a requirement. Knowledge of Excel, Word, Access and Outlook are required. Knowledge of Mortgagebot pricing engine is preferred.
Required Skills
Required Experience
Qualifications:
Basic Requirements
At least 18yrs old, with a High School Diploma or G.E.D.
English proficient
Basic Math Skills:
Adding, Subtracting, Division, and Multiplying
Computer Literate
Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
Reading & comprehension of reference materials, instructions, policies & procedures
Qualifications/Requirements:
How to Apply:
The complete application will include a cover letter, resume, and contact information for three professional references. The review of applications will begin immediately and continue until a qualified candidate is selected.
Shenandoah University is committed to enriching its educational experience and culture through the diversity of its faculty, administration, and staff.
All candidates are strongly encouraged to include a statement in their cover letters addressing ways in which they may be able to contribute to that commitment.
**Note: A pre-employment background check will be required and a satisfactory driving record may be required as a condition of hire.
Shenandoah University values the unique and diverse perspectives of individuals and communities locally and globally and seeks to foster mutual understanding in an inviting community where individuals are welcome and respected.
The university does not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical, or mental disability, genetic information, veteran's status, or on any other basis protected under applicable law.
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