- Prepare, review, validate and send billing statements, project plans, and SLAs to customers
- Submit monthly invoices to customers showing spending against their SLAs
- Provide assistance and instructions to customers by answering questions and assisting them in navigating through business and financial processes
- Work closely with Finance when preparing and analyzing SLAs, financial, or billing statements
- Strong written and verbal communication skills including proof reading, writing, developing communications for the customer, creating communication plans, and writing speeches as needed.
- Run monthly ad hoc financial reports and metrics
- Review and approve timesheets as needed
- Must have an active TS/SCI with Full Scope Poly
- Strong interpersonal and communication skills
- Basic knowledge of project management principles and concepts
- Knowledge of Fee for Service or Working Capital Fund concepts and business models
- Working knowledge of Government financial processing vehicles (Momentum, SLA Workflow, CAPTURE)
- Ability to interact with customers at all levels of the organization
- Minimum 3+ years experience
Customer Account Manager - Herndon, United States - Markon Solutions
Description
Job Title
Customer Account Manager
Job Description
Founded in 2007, Markon Solutions is a nationally recognized consulting firm headquartered in Falls Church, Virginia. With employees in seven states and overseas, we support the intelligence community, defense and civilian sectors, as well as commercial clients. Markon is committed to advancing clients through project management and business improvement services offered in a premiere, highly personal environment.
Join our winning team We empower our employees to make decisions and encourage them to take on leadership roles. New ideas from employees are also encouraged. Markon is a place where you can truly demonstrate your capabilities to your full potential. We are consistently named a Washington Post Top Workplace and Best Place to Work in Virginia because we put our employees first. Markon offers an exceptional benefits package that ranks in the top tier of our industry.
Markon Solutions is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Description:
Travel
0 - 10%
Location
Herndon, VA - Herndon, VA US (Primary)
Education
Bachelor's Degree
Job Type
Full-time
Career Level
Experienced (Non-Manager)
Category
Project/Program Management
Exemption Type
Exempt
Date Needed By
Security Clearance
TS/SCI with a Full Scope Polygraph