- You want to grow within the Front Office
- You enjoy providing excellent guest experience
- You're self-motivated to go above and beyond
- Supervise and support all Front Office staff (including Front Desk and Bell/Door Staff) to ensure policies and procedures are followed while welcoming guests
- Review and prepare for daily arrivals and look at business on book at least seven days out on a daily basis
- Hold shift briefings to communicate daily events, VIPs, current hotel offerings, updated policies, weekly training topics, occupancy, day of selling strategy, etc.
- Maintain knowledge of all of hotel outlet offerings, facilities and local area events
- Account for daily yielding, balancing of house with room types/rates, correct settlement of room revenue and ensure credit is established on all accounts in accordance with proper accounting procedures
- Address any credit concerns and communicate any outstanding issues to the next shift manager for follow-up
- Ensure accurate guest data is inputted into HMS profile including comments, history, etc.
- Report and follow up on any guest issues while maintaining a high level of confidentiality will all guest information
- Maintain a detailed log with all guest issues and resolutions
- Communicate hotel's needs to appropriate departments to ensure room availability and open calls are being addressed in a timely manner with follow-up to the guest that issue is satisfactorily resolved
- Assist with implementation of new policies and procedures and also ensure staff has adherence of existing grooming and attendance policies
- Assist with the training process of new hires and identify training needs with existing employees by weekly focus on "topics of the week"
- Drive Hotel scores and share positive feedback and address on an individual basis with any negative feedback
- Maintain a positive and professional environment in guest areas and in back of the house that motivates and inspires the staff.
- Must possess basic ability to analyze and understand forecasts and budgets
- Other duties as assigned
- Insurance enrollment available from DAY 1
- Paid time off available from DAY 1
- Holiday pay available from DAY 1
- (k) enrollment after days
- Hotel and travel discounts at worldwide destinations
- Professional development and promotion opportunities
- High School Diploma or equivalent
- Customer service experience, preferably in hospitality or related industry
- Demonstrate excellent interpersonal and customer service skills
- Must be able to effectively communicate with a variety of personality types and situations
- Effectively use Microsoft Office suite at an intermediate skill level
- Maintain high degree of organization and accuracy
- First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility. Equal Opportunity Employer.
-
Office Supervisor
4 days ago
CityMD Bloomfield, United States**Management from all industries is welcomed and is required.** · The Office Supervisor is responsible for assisting in managing, overseeing, and ensuring the successful administrative, financial, and operational aspects of an urgent care location. A supervisor is accountable for ...
-
Front Office Supervisor
1 week ago
Marriott Hotels & Resorts Ann Arbor, United StatesJoin the best hotel in Ann Arbor Residence Inn Ann Arbor Downtown is the newest hotel downtown, features 110 spacious suites just steps away from over 60 restaurants and is less than a mile from the University of Michigan. We are looking for an ener Office Supervisor, Office, Sup ...
-
Front Office Supervisor
1 week ago
Sonesta International Hotels Ann Arbor, United StatesThe Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for Office Supervisor, Operations ...
-
Front Office Supervisor
1 week ago
Marriott International Ann Arbor, United StatesJob Number · Job Category Rooms & Guest Services Operations · Location Residence Inn Ann Arbor Downtown, 120 W Huron St., Ann Arbor, Michigan, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · Additional Informa ...
-
Front Office Supervisor
1 week ago
Marriott Ann Arbor, United States**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Residence Inn Ann Arbor Downtown, 120 W Huron St., Ann Arbor, Michigan, United States · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · ** ...
-
Front Office Supervisor
4 days ago
Marriott International Inc Ann Arbor, United StatesJob Description · Additional Information: This hotel is owned and operated by an independent franchisee, First Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's emp ...
-
Front Office Supervisor
3 weeks ago
Marriott International Inc Ann Arbor, United StatesJob Number · Job Category Rooms & Guest Services Operations · Location Residence Inn Ann Arbor Downtown, 120 W Huron St., Ann Arbor, Michigan, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · Additional I ...
-
Front Office Supervisor
3 weeks ago
University of Michigan Ann Arbor, United StatesHow to Apply · If this sounds like a position that would be a good fit for you, we want to hear from you A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest ...
-
Front Office Supervisor
3 weeks ago
University Of Michigan Ann Arbor, United StatesHow to Apply · If this sounds like a position that would be a good fit for you, we want to hear from you A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest ...
-
Custodian I
6 days ago
University of Michigan Ann Arbor, United States**How to Apply**: · A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this positi ...
-
Front Office Supervisor
1 week ago
Spire Hospitality Livonia, United StatesIf you are ready to take the next step in your hospitality career, consider joining Embassy Suites Livonia team as a Front Desk Supervisor. · We offer opportunities for professional growth and leadership with great compensation. Hotel supervisory experience is required. · Candida ...
-
Front Office Supervisor
3 weeks ago
Spire Hospitality Livonia, United StatesIf you are ready to take the next step in your hospitality career, consider joining Embassy Suites Livonia team as a Front Desk Supervisor. · We offer opportunities for professional growth and leadership with great compensation. Hotel supervisory experience is required. · Candi ...
-
Supervisor, Office Administration
1 week ago
Arab Community Center for Economic and Social Serv Dearborn, United StatesSupervisor, Office Administration · Department: Community Health & Research Center · Location: Dearborn, MI · START YOUR APPLICATION ) · Job Title: Supervisor, Office Administration · Job Status: Full-time · Functional areas employee may be assigned: · + Community Health & ...
-
Supervisor, Office Administration
1 week ago
ACCESS (MI) Dearborn, United StatesJob Title: Supervisor, Office Administration · Job Status: Full-time · Functional areas employee may be assigned: · * Community Health & Research Center · Job Summary: Under limited supervision, the Supervisor, Office Administration uses specialized knowledge in office administra ...
-
Supervisor, Office Administration
1 week ago
ACCESS (MI) Dearborn, United StatesJob Title: Supervisor, Office Administration · Job Status: Full-time · Functional areas employee may be assigned: Community Health & Research Center · Job Summary: Under limited supervision, the Supervisor, Office Administration uses specialized knowledge in office administrati ...
-
Storekeeper 5-7
6 days ago
Office Supervisor 9 - Kent County - Limited Term Ypsilanti, United States**Salary** · - $ $31.08 Hourly**Location** · - Ypsilanti, MI**Job Type** · - Permanent Full Time**Job Number** · **Department** · - Corrections - Huron Valley Correctional Complex**Opening Date** · - 05/24/2024**Closing Date** · - 5/31/2024 11:59 PM Eastern**Bargaining Unit** · - ...
-
Claims Representative, Personal and Auto Damage
3 weeks ago
Plymouth Rock Assurance Farmington, United StatesOverview: · **Claims Representative, Personal Auto Property Damage Supervisor** · We are currently seeking an Auto Physical Damage (PD) Supervisor to join our growing Personal Lines Auto team in our Farmington, CT or Parsippany, NJ offices. · The PD Supervisor is responsible for ...
-
Receptionist (Temporary) - Administration
1 week ago
EAC Network Garden City, United StatesReceptionist (Temporary) · EAC Network, a not-for-profit social service agency that empowers, assists, and cares for over 62,888 people in need through 100 programs across Long Island and NYC, seeks a temporary Receptionist for the Administration Department for a length of time o ...
-
Maintenance Personnel
3 weeks ago
Mt. Blue Regional School District Farmington, United StatesJobID: 588 · **Position Type**: · Transportation and Facilities/Maintenance General**Date Posted**: · 5/2/2024**Location**: · District Wide · - Maintenance - Full Time Year Round · - **Position Purpose** · Participate in the care and upkeep of all RSU 9 buildings and equipment. T ...
-
Supervisor
1 day ago
Aspen Dental Lake Jackson, United States Full timeAt Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When ...
Front Office Supervisor - Washtenaw County, United States - Residence Inn
Description
JOB SUMMARY
Join the best hotel in Ann Arbor Residence Inn Ann Arbor Downtown is the newest hotel downtown, features spacious suites just steps away from over restaurants and is less than a mile from the University of Michigan. We are looking for an energetic, passionate and motivated Front Office Supervisor to join our team. The Front Office Supervisor will work closely with the hotel's Assistant General Manager and Front Office team. Past hospitality experience is a plus, however not a requirement as we are looking for the right person to join our team.
The impact you'll make...
The Front Office Supervisor is part of the management structure of the Front Office. Successful candidates will aid the other managers in monitoring the daily operations of the hotel by supporting and supervising all front office operations and staff, overseeing hotel availability, room inventory and ensuring overall guest satisfaction.
You'll enjoy this job because...
What you'll be doing...
What's in it for you...
Requirements...
About First Hospitality...
Founded in 5 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently.
This company is an equal opportunity employer.
frnch1
