Scheduling Supervisor - Phoenix, United States - Home Matters Caregiving North Scottsdale

Description

Home Matters Caregiving, LLC

Here at Home Matters Caregiving, we are a unique company that is changing the way home care is designed and delivered. We use a care team delivery model and we are a nurse-led company.

Responsibilities:

• High volume scheduling coordination and care coverage to meet client care needs
• Maintain computer schedules and ensure timely data entry for clients and caregivers
• Schedule shifts by matching caregiver qualifications and availability to clients' needs to minimize non-billed overtime
• Contact clients and caregivers regarding day-to-day scheduling changes to address scheduling issues (i.e. call-offs, no-shows, etc.)
• Assists with the intake of new clients and informs potential clients of our services and reasons to utilize Home Matters Caregiving over other agencies
• Maintain positive relationships with clients and their families, prospective clients, caregivers, fellow team members, and referral sources
• Maintain absolute confidentiality of all information pertaining to employees, clients, and clients' families
• Assists in the development of organization goals and agency performance improvement activities
• Be available to fill a caregiver shift in the event of a no-show and a replacement is not available
• Must participate in the weekend on-call rotation including but not limited to, answering phone calls between 8am – 5pm, responding to call outs and communicating to caregivers to fill shifts
• This is NOT a remote position

Requirements:

• Minimum of 1 year experience in administrative capacities, with experience relevant to scheduling, customer service, and computer operation
• Strong sense of customer service
• Flexibility and good time management skills A MUST
• Knowledge of In-home care as a caregiver
• High school diploma or equivalent
• Minimum of two years of customer service experience
• Professional verbal and written communication skills
• Must be comfortable with using technology
• Must be detail-oriented, organized, and adaptable to change
• Must be a team player
• Good listening skills
• Ability to pass required pre-employment assessments and background test

Benefits include but not limited to:

• Access to Pay On-Demand
• Up to 40 hours of Sick Pay
• 401k participation
• Medical/Dental/Vision
• Employer Paid Life Insurance