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Customer Care Researcher - Alpharetta, United States - Solvay
Description
Key Name Description Key Name Description Key Name Description -
Customer Care Researcher
Job ID 12538 **Customer Care Researcher**
Regular We will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. For more information, please
Solvay is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.
Job Overview and Responsibilities
Act as the first Point Of Contact for all the molding, special testing and analytical and characterization requests for Alpharetta.
Act as a first technical filter and collaborate with the Core Labs, application labs and CTDs in the definition of the details of the tests requested and the project timeline.
Communicate relevant sample details and project priority to analytical and processing labs.
Organize the delivery of the samples. Coordinate with the appropriate lab for the processing, machining and testing of the samples to be tested.
Provide to the requester an expected completion date for the results within three working days from the creation of the request.
Facilitate communication between analytical and processing labs and internal customers when necessary.
Perform sample preparation.
Plan and conduct specialized testing per specific customer requests as appropriate, in agreement with requester and where capabilities exist internally.
Keep the management tools for the requests updated: compile the request received and add the LabWare requests as needed.
Manage the requests to other Solvay laboratories in case of tests that cannot be performed in Alpharetta: inform the laboratory, organize the shipment of the samples and collect the
results.
For tests that cannot be performed in Solvay laboratories, coordinate with PCL scientists to search external laboratories, get quotations, organize the shipment of the samples and collect the results.
Monitor the progress of the tests and the needs of the internal customer, facilitating the interdisciplinary exchange between CTDs, technical representatives and other requesters.
Provide the results of the tests to the requester.
Other activities as assigned.
Education and Experience
High School Diploma.
Degree in Chemistry, Physical Science or Materials Science would be a plus.
2- 5 years of experience working in a polymers laboratory (product development, melt processing, analytical and characterization).
Knowledge of Solvay product line a plus.
Experience in managing testing requests with LIMS or similar tools and in exchanging information with internal customers.
Experience in part failure and polymer failure analysis is a plus.
Skills
Outstanding customer obsession.
Ability to effectively work under pressure.
Demonstrated technical skills in polymer processing or testing.
Excellent interpersonal, communication and organizational skills.
Demonstrated proactivity in managing deadlines with a sense of urgency.
Flexibility work with changing priorities.
Ability to work with different sample types and materials.
Ability to quickly develop proficiency in analytical methods at the hybrid level.
Job ID 12538 Customer Care Researcher Regular
