Guest Services Associate, Key West - Key West, Florida, United States - AvantStay

Description

Who we are

AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.

What we are looking for

A Guest Services Associate who will be responsible for assisting with the management of the front office including guest experience management, systems management, and supporting property owner requests.

This person will need to be organized in order to handle multiple responsibilities at once.

Must reside in the designated area.

What you'll do

You will be responsible for the following duties and responsibilities, which may not be an exhaustive list:

Coordinate guest relations, including but not limited to guest check in, concierge services, and reservation information.

General upkeep of the office, including management of collateral, office supplies, owner arrival supplies, etc.

Complete daily operations checklist

Monitor and respond to guest communication and occasional homeowner communication

Greeting and welcoming guests in the office

Coordinate with office staff regarding any maintenance

Key Management and Tracking

Coordinate daily operational needs with front office staff.

Inventory Management

Home Inspections as needed.

Deliveries as needed.

Attend all scheduled meetings where presence is required

Adhere to attendance policies and schedules set by the team

Perform additional responsibilities as required

Requirements

2 years front office and/or reservations experience

Prior vacation rental or real estate experience preferred but not required

Excellent organization and time management skills

Excellent listening and interpersonal skills

Strong attention to detail

The ability to work well as a team as well as individually at times

Strong tact and diplomacy; interacts with and works cooperatively with associates, property owners and guests

Ability to multi-task in a high paced environment

Ability to read, speak, write, and understand English

Must be adaptable and flexible to change

Ability to work a flexible schedule and be able to work weekends and holidays

To remain calm and professional at all times

Be able to make quick decisions and possess good judgment

Availability to work weekends, holidays, and with an overall flexible work schedule to fit current business needs

Valid driver's license (required)

Must reside in the designated area.

Benefits

The role has an hourly pay rate of $20 - $23 dependent on your skills and experience

Benefits and Paid Time Off

Company-sponsored insurance (medical, dental, vision, life, etc.)

Team bonding and off-site events

Complimentary and discount stays at AvantStay properties

Parental leave

Fitness Reimbursement

Mileage Reimbursement

When you join AvantStay

You'll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation.

Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts.

Of course, we will offer you pay and benefits, but we're about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

Different makes us better.

No soliciting from staffing agencies. Thank you