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Operations Specialist - New York, United States - Anthos Home
Description
JOB DESCRIPTION:
The Operations Specialist reports to the Operations Supervisor and will provide critical support to the Housing Acquisition and Tenant Coordination teams, assisting in administrative support.
Key responsibilities include the ability to:
Process and review housing voucher packages for various housing voucher programsManage communication with brokers and property owners for timely submission of formsReview the landlord and tenant forms (packages) as a final step in the quality assurance processCommunicate with internal teams for move-in inquiriesMaintain confidential tenant and landlord files and assist in matching households to apartmentsServe as a subject matter expert on application and matching processesExpedite voucher holder matching and move-in process within 30 daysRespond to general inquiries and collaborate with partners to streamline processesCreate dashboards and prepare reports in Salesforce for project teamsProvide expertise in agreements between landlords and brokersEnsure data integrity and attention to detail in tracking systemsProvide excellent customer service and maintain confidentialitySchedule repairs and inspections with vendorsInspect units for repairs and assess scope and costManage unit access and vendor databaseBid out contract services and monitor vendor performanceManage payments to vendors and allocate expenses appropriatelyOrder furnishings and supplies, schedule moving, maintain inventory database, and coordinate renter's insurance policiesAdhere closely to internal controls and policiesCollaborate with accounting partner for payment tracking and audit preparationOther duties as assigned by Supervisor
QUALIFICATIONS AND SKILLS:
Bachelor's degree and/or candidate must have three years or more of experience working in administrative or operations support role.
Must have strong technical aptitude, with advanced proficiency in utilizing MS Word, Excel, and PowerPoint.
Experience with customer relationship management (CRM) systems is a plus e. Salesforce.
Excellent time management skills and the ability to work towards meeting multiple deadlines simultaneously.
Must be detail-oriented and an effective problem-solver.
Excellent communication, analytical, record-keeping and organizational skills required.
Experience managing apartment repairs, engaging with maintenance or repair companies, and/or in real estate a plus.
An ability to work independently and in a collaborative setting.
Passion for the mission of the organization.
Ability to work in a diverse environment. Experience managing lease agreements a plus.
WORK ENVIRONMENT:
Competitive Pay:
$65,000 - $70,000 salary range (dependent on experience)
WFH/Hybrid work: 3 days required in the office each weekFantastic BenefitsA chance to be a part of a groundbreaking startup that will house vulnerable New Yorkers
TO APPLY:
Please send a resume and cover letter here. Anthos|Home is committed to creating a diverse, inclusive, and equitable workplace. Anthos|Home is an Equal Opportunity Employer and welcomes individuals of all backgrounds, experiences, and abilities to apply.