- Provide phone, email, and remote desktop and on-site technical support to team members to resolve hardware and software issues
- Support and troubleshoot workstations, servers, and network-related issues
- Perform systems administration for Office 365, Slack, Ring Central, Jira, as well as other enterprise systems utilized by INVIDI
- Set up and provision new equipment (laptops, desktops, cell phones) and software access, as specified by team member role standards
- Inventory management tasks
- Be a self-starter and 'own' your tickets by supporting issues and requests from start to research to resolution; Escalate as required to Lead IT Support
- Ensure appropriate prioritization of support issues according to severity, impact, and other defined parameters
- Ensure support tickets are updated clearly and appropriately, with effective and timely communication to the team members who submitted the tickets
- Document and maintain our IT Knowledgebase
- Support conference and training room troubleshooting, responsible for movement and care of equipment for changes in room or seating arrangements
- Other duties as assigned
- Minimum of 2-3 years working as a Desktop Support or Helpdesk Support Technician and/or relative work experience
- Degree in Computer Science or related field; IT experience with increased responsibility of IT roles may substitute for a degree
- CompTIA or equivalent certifications preferred
- Excellent interpersonal communication skills and proven customer service abilities, including the ability to communicate technical concepts verbally and in writing to employees
- Ability to thrive and work in a team-oriented environment; provide back up support to team members and foster positive working relationships with co-workers within and across functional areas within the organization
- Demonstrated ability to multi-task and shift priorities at any given time
- Drive to expand technology borders through training and research.
- Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
- Ability to fulfill on-call responsibilities on a regular, rotation schedule, along with the rest of the IT team members
- Microsoft Server 20XX; Microsoft Windows 10 & 11
- Apple OSX and iOS systems
- Linux OS
- Microsoft Office 365; Adobe Acrobat
- Collaborative tools such as Slack
- Virtualization Technologies
- Microsoft Active Directory, Azure, and Amazon Web Services
- Atlassian JIRA and Confluence (including JIRA Service Desk)
- Networking troubleshooting knowledge (IP, Ethernet/Wi-Fi, switches, routers)
- Experience with hosted VOIP phone systems such as Ring Central
- Remote desktop solutions, such as Terminal Server, RDP, TeamViewer, and VPN
- Paid Time Off (PTO) Vacation
- Company Holidays
- Medical & Prescription
- Dental & Vision
- FSA
- 401(k), STD, LTD, AD&D and Life
- Corporate Discounts
- Tuition Reimbursement Program
- Employee Referral Bonus Program
- INVIDI is a conscious, clean, well-organized, and supportive office environment.
- Prolonged periods of sitting at a desk and working on a computer are normal.
- Final candidates must successful pass INVIDI's background screening requirements.
- Final candidates must be legally authorized to work in the United States.
-
Business Analyst Intern- Fall 2024
5 days ago
RF-SMART, a division of ICS Littleton, United StatesThe JDE E1/AX D365 Business Analyst Intern will be responsible for assisting our Business Analysts with the design, training, configuration, testing and support of the RF-SMART data collection software application for ERP systems. This internship will provide an understanding of ...
-
EB Analytical Team Leader
1 week ago
USI Insurance Services Denver, United StatesGeneral Description: · Assist in the management, training, and leadership of employee benefits analytical team. Provide mentorship on daily work products and processes. Provide oversight of financial analysis and deliverables for clients with 100 lives and larger. · Responsibi ...
-
Sr. Director Digital
1 week ago
Frontier Airlines Denver, United States Full timeWhat We Stand For · Low Fares Done Right is our mission and we strive to bring it to life every day. Our 'Done Right' promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every ...
-
Integrated Service Center Account Manager
2 weeks ago
CACI Denver, United StatesIntegrated Service Center Account ManagerJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: NoneAnticipated Posting End: 12/1/2024The Integrated ...
-
Ardor Health Denver, United States TravelerEstimated payment breakdown$2,608 per week in taxable pay and non-taxable stipendsSpecialty: RN · Start Date: 6/17/2024 · Duration: 13 · 36 hours per week · Shift: 3x12 Days · Employment Type: Traveler · Ardor Health Solutions is looking for a Medical Surgical Telemetry - M/S Tel ...
-
Maintenance Planner
2 weeks ago
Danos Denver, United States Full timeJob Title: Maintenance Planner - Oil & Gas · Schedule: / · Location: Platteville, CO · Pay: DOE · Danos Expectations: A successful candidate will exhibit characteristics that support the following: · Safety Awareness · Work Ethic · Technical Skill · Customer Focus · Open Communic ...
-
senior analyst, school enrollment
1 day ago
Denver Public Schools Denver, United StatesPlease apply directly to the DPS website from a laptop/computer to be considered by the Hiring Manager: · OFFICE OF FINANCE · Traditional 235 work days per year · FTE: 1.0 · Salary Range: $72,137 - $86,564 · Applications will be received until July 5, 2024. If the position is no ...
-
Private Equity Analyst
4 weeks ago
High Country: Private Equity Search Denver, United StatesWe are working with multiple middle-market private equity firms looking to hire Analysts to join their deal teams over the summer of 2024. These Denver based groups are in the person company size range and are investing out of dedicated, fully discretionary funds. · The ideal ca ...
-
Private Equity Associate
4 weeks ago
High Country: Private Equity Search Denver, United StatesWe are working with multiple middle-market private equity firms looking to hire an Analyst/Associate to join their deal teams over the summer of 2024. These Denver based groups are in the person company size range and are investing out of dedicated, fully discretionary funds. · T ...
-
Data Base Programmer Analyst
3 weeks ago
Rose International Denver, United StatesDate Posted: 05/22/2024 · Hiring Organization: Rose International · Position Number: 464544 · Job Title: Data Base Programmer Analyst · Job Location: Denver, CO, USA, 80246 · Work Model: Hybrid · Shift: Onsite 1 day a week as needed · Employment Type: Temporary · Estimated Durati ...
-
Technical Support Analyst I
1 week ago
Regional Transportation District Denver, United States Full timeAt Regional Transportation District (RTD), We make lives better through connections · When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive a ...
-
Fire Alarm Designer
4 weeks ago
Impact Fire Services Denver, United StatesFire Alarm Designer · Colorado, USA ● Denver, CO, USA ● Englewood, CO, USA Req #1311 Tuesday, May 21, 2024 Competitive compensation · Career Advancement Opportunities · Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays · Com ...
-
Product Owner
2 weeks ago
CACI International Inc Denver, United States Full timeProduct OwnerJob Category: EngineeringTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: NoneAnticipated Posting End: 7/31/2024 CACI's SAFFIRE team is at the forefront of deve ...
-
Enterprise Monitoring Analyst
3 weeks ago
CACI International Inc Denver, United States Full timeEnterprise Monitoring AnalystJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: NoneAnticipated Posting End: 9/2/2024 The Enterprise Monitoring ...
-
Analyst, Financial II
2 weeks ago
Frontier Airlines Denver, United States Full timeWhat We Stand For · Low Fares Done Right is our mission and we strive to bring it to life every day. Our 'Done Right' promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every de ...
-
SAP Business Process Analyst II
3 days ago
Johns Manville Denver, United StatesThe primary purpose of this position is to identify solutions for business processes and system issues to enable positive business operations at JM related to SAP Pricing functions and SAP SD in Mill Products. The Business Process Analyst II's specific responsibilities include ga ...
-
Finance Business Partner
1 week ago
Janus Henderson Denver, United StatesWhy work for us? · A career at Janus Henderson is more than a job, it's about investing in a brighter future together. · Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and ...
-
Analyst II, Ancillary Revenue Data Scientist
2 weeks ago
Frontier Airlines Denver, United States Full timeWhat We Stand For · Low Fares Done Right is our mission and we strive to bring it to life every day. Our 'Done Right' promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every ...
-
FADE Factory Training, Outreach
2 weeks ago
CACI Denver, United StatesFADE Factory Training, Outreach & Engineering SupportJob Category: IntelligenceTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: LocalAnticipated Posting End: There is not an ...
-
Software Engineer
4 weeks ago
CACI International Inc Denver, United States Full timeSoftware EngineerJob Category: EngineeringTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: NoneAnticipated Posting End: 7/15/2024 The FADE team engineers solutions and develops c ...
2024-O-0045 - IT Analyst - Denver, United States - Invidi Technologies Corporation
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Job Description
Job DescriptionSalary: 55K-60KIT Analyst
Denver, CO
Who we are:
INVIDI Technologies Corporation is the world's leading developer of software transforming television all over the world. Our two-time Emmy Award-winning technology is widely deployed by cable, satellite, and telco operators. We provide a device-agnostic solution delivering ads to the right household no matter what program or network you're watching, how you're watching, or whether you're in front of your TV, laptop, cell phone or any other device. INVIDI created the multi-billion-dollar addressable television business that today is growing rapidly globally.
INVIDI is right at the heart of the very exciting and fast-paced world of commercial television; companies benefiting from our software include DirecTV and Dish Network, networks such as CBS/Viacom and A&E, advertising agencies such as Ogilvy and Publicis, and advertisers such as Chevrolet and Verizon.
INVIDI's world-class technology solutions are known for their flexibility and adaptability. These traits allow INVIDI partners to transform their video content delivery network, revamping legacy systems without significant capital or hardware investments. Our clients count on us to provide superior capabilities, excellent service, and ease of use.
The goal of developing a unified video ad tech platform is a big one and the right IT Analysts--like you--flourish in INVIDI's creative, inspiring, and supportive culture. It is a demanding, high-energy, and fast-paced environment. INVIDI's IT analysts are self-motivated quick studies, can-do individuals who embrace the challenge of solving difficult and complex problems.
About the role:
We seek highly dedicated, motivated, and passionate IT Analysts--like you--who can use the right tools to find the best solutions to problems. Our IT Analysts are responsible for ensuring an excellent level of IT customer service by providing direct support to INVIDI employees globally. You will also be responsible for prioritizing work and maintaining appropriate support coverage to fulfill service requests and resolve incidents related to software and systems used by INVIDI employees.
A successful candidate will have a passion for technology and customer service and strong analytical, problem solving, decision making, and interpersonal capabilities. This position requires a strong technical skillset, great customer service skills, and the desire to learn.
The IT Analyst is accountable for meeting or exceeding defined service level performance metrics and engaging INVIDI team members to ensure satisfaction with delivered services. You must be able to adapt to change and learn quickly in a dynamic and growing company.
Key responsibilities:
You must have:
It will be very good if you have experience in:
INVIDI Offers Competitive Benefits & Total Rewards:
Physical Requirements:
Salary Range Disclaimer:
Salary is commensurate with experience, skills and education.
Equal Opportunities and Accommodations Statement
INVIDI is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. INVIDI is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Human Resources by email at at least one week in advance of your interview.
INVIDI requires new hires to be fully vaccinated against COVID-19. INVIDI provides reasonable accommodations consistent with US legal requirements.
Note:
Ready to join our team? Apply today