Banquet Server - Napa, United States - Silverado Resort and Spa

    Silverado Resort and Spa
    Silverado Resort and Spa Napa, United States

    1 month ago

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    Description

    SALARY RANGE - This position pays Minimum Wage $16/hour, plus Gratuity and tips. The Banquet Server is responsible for the set-up and serving of food and beverages to guests at all banquet functions, according to the hotel standards.

    Primary Responsibilities

    • Must adhere to the company's Service culture - 4 Keys to creating guests for life.
    • Know how to read the Banquet Event Order (BEO) and be familiar with the menu of the assigned function.
    • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
    • Must participate in all hotel required meetings and trainings.
    • Maintain regular attendance in compliance with Silverado Resort and Spa Standards, as required by scheduling, which will vary according to the needs of the hotel.
    • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
    • Comply with Silverado Resort and Spa Standards and regulations to encourage safe and efficient hotel operations.
    • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
    • Must be able to show initiative, including anticipating guest or operational needs.
    • Maintain a warm and friendly demeanor at all times.
    • Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently.
    • Set all tables according to hotel standards.
    • Maintain the banquet storeroom in a neat and orderly manner, stocked with any and all appropriate supplies necessary for food service functions.
    • Clean-up banquet space after the completion of the function and ensure that all equipment and supplies are stored and re-stocked properly.
    • Prepare room according to BEO and the various meal functions.
    • Follow all money handling procedures when serving the guest.
    • Know the menu items for each function served and able to give accurate descriptions and potential allergens.
    • Ensure overall guest satisfaction.
    • Perform other duties as requested by management.