Delivery Dispatcher - Goodlettsville, United States - FIDELITONE

    FIDELITONE
    FIDELITONE Goodlettsville, United States

    1 month ago

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    Description

    ** Delivery Dispatcher - *Mon-Fri + Benefits***

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    Transportation and Logistics

    Goodlettsville, TN ID: Full-Time/Regular

    This position is responsible for the timely communication to customers, clients, operations, and customer service on status of Fidelitone delivery routes. The dispatcher will work and communicate closely with drivers, installers and warehouse personnel to ensure Fidelitone customers receive timely communication on delivery status.

    Communicate with drivers and installers to ensure timely delivery to Fidelitone last mile customers

    Communicate with schedulers and warehouse personnel to verify accurate staging, delivery and removal of freight for Fidelitone clients

    Responsible for sorting and preparing all delivery paperwork

    Ability to operate Fidelitone routing software to effectively communicate with drivers

    Works with and assists drivers and customers to problem solve and provide excellent customer service

    Effectively communicates incidents/accidents that may occur and reports appropriately to Corporate Safety team and appropriate Operations staff

    Responsible for communicating cancelled or rescheduled deliveries to end customer and client

    Other duties as assigned

    **Required Skills**

    Working knowledge of DOT and Hours-of-Service (HOS) regulations for Commercial operators

    This position requires interaction with internal/external customers

    Ability to communicate effectively across all levels of management, peers, and clients is necessary

    Excellent problem-solving, task prioritization, follow-up, and customer service skills required

    Intermediate computer proficiency in Excel and Word

    **Required Experience**

    High school diploma or equivalent

    Prior dispatch experience a plus