care coordinator - Glendale, United States - Comprehensive Community Health Centers

Description

Job Description Job Description Description:

CARE COORDINATOR JOB SUMMARYCare Coordinator will coordinate care for patients through outreach, the authorization process, follow up, scheduling of appointments, and health education.

CARE COORDINATOR ESSENTIAL DUTIES AND RESPONSIBILITIESSupport telephonic outreach to patients.
Generate reports from multiple systems.
Work assigned cases (outreach to patients, educate patients, coordinate services, schedule patient visits etc.).Answer incoming calls.
Understand the requirements of the caller and provide precise information, triage appropriately.
Use questioning and listening skills that support effective telephone communication.

Use an effective approach to handle special telephone tasks like call transfers, taking/sending messages, call interruptions, holds, and unintentional disconnects.

Understand the impact of attitude in handling calls professionally.
Be courteous and conscientious of call queue at all times.
Support excellent customer service philosophy.
Schedule new patient and follow up visit appropriately.
Submit and/or follow-up on authorizations.
Eligibility verification and reconciliation.
Coordinate with clinic and clinical staff as needed.
Stays in compliance with all HIPAA regulations.
Good understanding of medical terminology.
Maintain daily, positive communication with other departments.
Encourage a cooperative, team approach to interdepartmental workflow.
Assist other departments as appropriate.
Attend meetings as required.
Perform other duties, as assigned.


Requirements:

CARE COORDINATOR EDUCATION, TRAINING AND EXPERIENCEMedical Assistant Certificate preferred, or equivalent experienceHigh School Diploma or GED.Minimum of 3-5 years of experience in a medical office setting.

Must be bilingual ArmenianCARE COORDINATOR PAY RATE:
$18.50-$22/hr


CARE COORDINATOR BENEFITS:
Medical, Dental and Vision 100% paid by EmployerLife Insurance and Accidental Dismemberment 100% paid by EmployerPaid HolidaysPaid Time Off401K401K MatchingFlexible Spending AccountFringeSupplemental Insurance#J-18808-Ljbffr