Front Desk Agent - Folsom, California, United States - Courtyard Folsom

Courtyard Folsom Folsom, California, United States

3 days ago

Permanent

Description

Compensation Type:
Hourly

Highgate Hotels:
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S.

gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean.

Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues.

The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.

Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value.

With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands.

Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:
Courtyard Folsom

2575 Iron Point RoadFolsom, CA 95630

Overview:

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.

Follow all cash handling and credit policies.

Be aware of all rates, packages and special promotions as listed in the Red Book.

Be familiar with all in-house groups.

Be aware of closed out and restricted dates.

Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

Be familiar with hospitality terminology.

Have knowledge of emergency procedures and assist as needed.

Handle check-ins and checkouts in a friendly, efficient and courteous manner.

Use proper two-way radio etiquette at all times when communicating with other employees.

Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

Be able to complete a bucket check, room rate verification report, and housekeeping report.

Balance and prepare individual paperwork for closing of shift according to hotel standards.

Maintain and market promotions and guest programs.

Maintain a clean work area.

Assist guests with safe deposit boxes.

Qualifications:
College course work in related field helpful.

Experience in a hotel or a related field preferred.

High School diploma or equivalent required.

Computer experience required.

Customer Services experience preferred.

Maintain a warm and friendly demeanor at all times.

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

Must be able to multitask and prioritize departmental functions to meet deadlines.

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

Must be able to cross-train in other hotel related areas.

Must be able to maintain confidentiality of information.

Must be able to show initiative, including anticipating guest or operational needs.

Perform other duties as requested by management.

Hourly wage starting at $17

Front Desk Agent

6 days ago

HomeTowne Studios & Suites by Red Roof Rancho Cordova, United States

**We are seeking a Front Desk Agent to join our Team with a starting Wage up to $18.50 Depending on experience.** · When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality exten ...
Front Desk Agent

3 weeks ago

Courtyard Folsom Folsom, United States

Compensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...
Front Desk Agent

1 week ago

Home2 Suites West Sacramento West Sacramento, United States

Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
Front Desk Agent

3 weeks ago

Arbor Lodging Management Folsom, United States

Job Type · Full-time, Part-time · Description · Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and ...
Front Desk Agent

6 days ago

Residence Inn Roseville Roseville, United States

Compensation Type: Hourly Highgate Hotels: · **Location**: · Residence Inn Roseville · 1930 Taylor Road · Roseville, CA 9566 · Overview: · The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout thei ...
Front Desk Agent

5 days ago

Wyndham Garden Sacramento Sacramento, United States Part time

**Benefits**: · - 401(k) · - Employee discounts · - Health insurance · **Benefits/Perks** · - Flexible Scheduling · - Career Advancement Opportunities · - Competitive Compensation · **Job Summary** · We are seeking a positive, friendly Front Desk Agent to provide exceptional serv ...
Front Desk Agent

1 week ago

Courtyard Folsom Folsom, United States

Compensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...
Front Desk Agent

6 days ago

Courtyard Folsom Folsom, United States

Compensation Type: · Hourly · Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Fr ...
Front Desk Agent

1 week ago

Hampton Inn and Suites by Hilton West Sacramento West Sacramento, United States

Title: Front Desk Team Member Division: Hotel Operations · Supervised by: AGM or Front Desk Lead Department: Front Desk · Supervises: N/A FLSA Status: Non-exempt · **Job Summary** · The Front Desk Team Member ensures that hotel guests receive hospitable and responsive service at ...
Front Desk Agent

2 weeks ago

Comfort Suites Downtown Sacramento Sacramento, United States

Job Summary: · **Responsibilities**: · - Greet guests in a friendly and professional manner · - Check guests in and out efficiently · - Handle guest inquiries and provide accurate information about the hotel's services · - Manage reservations and cancellations · - Assist with gue ...
Front Desk Agent Hampton

2 weeks ago

Jackson Hospitality, LLC Sacramento, United States

Join the dynamic front office team at Home2 Suites and Hampton Inn CSUS, a part of Jackson Hospitality—the newest and most exciting hotel management, ownership, and development company in the thriving Sacramento area. As a rapidly expanding company with three successful hotels al ...
Front Desk Agent

3 weeks ago

Arbor Lodging Management Roseville, United States Part time

** Front Desk Agent - PART-TIME** · **Job Category****:** Front Desk **Requisition Number****:** FRONT002073 Showing 1 location **Job Details** · **Description** · Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United S ...
Front Desk Agent

4 days ago

Arbor Lodging Management Roseville, United States Full time

** Front Desk Agent - FULL TIME** · **Job Category****:** Front Desk **Requisition Number****:** FRONT002072 Showing 1 location **Job Details** · **Description** · Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United S ...
Front Desk Agent

2 weeks ago

Tharaldson Hospitality Roseville, United States

Guest Service Agent/Front Desk Agent · Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent · What We Offer: Career advancement ...
Front Desk Agent

4 days ago

Arbor Lodging Management Roseville, United States

** Front Desk Agent** · **Job Category****:** Front Desk **Requisition Number****:** FRONT01158 Showing 1 location **Job Details** · **Description** · Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We hav ...
Front Desk Agent

3 weeks ago

Highgate Hotels Roseville, United States

Compensation Type · Hourly · Highgate Hotels · Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Fr ...
Front Desk Agent

3 weeks ago

Residence Inn Roseville Roseville, United States

Compensation Type: · Hourly · Highgate Hotels: · Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, S ...
Front Desk Agent

4 days ago

Stanford Hotel Group Rancho Cordova, United States

** Front Desk Agent** · **Job Category****:** Front Office **Requisition Number****:** FRONT005219 Showing 1 location **Job Details** · **Description** · The Sacramento Marriott located in Rancho Cordova is a unique Full Service hotel with 14,000 square feet of meeting space a ...
Front Desk Agent

3 weeks ago

Aimbridge Hospitality Rancho Cordova, United States

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
Front Desk Agent

3 weeks ago

Hyatt Place Sacramento Rancho Cordo Rancho Cordova, United States

Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...