- Work closely with IT, Client Services, Project Management, Service, & Remote Video Monitoring.
- Process all contacts received through our in-house system, or any of the phones in the Operations Center, accurately and efficiently, while maintaining a professional decorum and following all designated procedures.
- Obtain and record all pertinent request information.
- Initiate data update requests whenever incorrect customer or system data is discovered.
- Process temporary "special admit" clearances for clients and their guests as requested and approved.
- Process, disable and disregard, building arm, and Installation &Services/Field Service Representatives requests.
- Communicate and work with other departments to resolve client issues.
- Respond to all building emergency calls as mandated by Kastle policies and procedures. These emergencies include, but are not limited to, police dispatch requests for such items as suspicious person reports and threats on personal safety, elevator emergency calls and fire related calls.
- Keep all Operations Center areas, and the designated work station in particular, clean and properly maintained.
- Special projects and duties as assigned by the Shift Manager & Ass't Shift Manager
- Interacting with technical personnel, such as Installation and Service or Systems Support, as needed.
- Maintain positive attitude & display professionalism at all time.
- High school diploma. Advanced education/associate degree preferred.
- Prior customer service and/or security experience.
- NTX and Alarmist qualified a plus.
- Multilingual a plus.
- Extensive on the job training will be provided.
- Neat, professional appearance.
- Available to work various shifts and holidays as needed.
- Excellent customer service skills and phone demeanor.
- Excellent written and oral communication skills.
- Basic and routine troubleshooting capability - some data analysis may be required
- Ability to interface and communicate with customers and co-workers in a clear and professional manner.
- Excellent organizational skills and multi-tasking capability.
- Ability to work well under pressure.
- Good typing skills and ability to operate a standard computer terminal and keyboard.
- Perform detailed work, interpret data, and apply knowledge and/or skills within a time-sensitive call center environment
-
Operation Center Associate
1 day ago
KASTLE SYSTEMS Falls Church, United States Full timeOverview · Join the leader in providing smarter solutions for a safer world. · The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the premier provider of property technology solutions, with a track record of introducing in ...
-
Operation Center Associate
2 weeks ago
Kastle Systems Falls Church, United StatesOverview: · **Join the leader in providing smarter solutions for a safer world.** · The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the premier provider of property technology solutions, with a track record of introducing ...
-
Operation Center Associate
4 weeks ago
Kastle Systems Falls Church, United States Full timeOverview: · **Join the leader in providing smarter solutions for a safer world.** · The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the premier provider of property technology solutions, with a track record of introducing ...
-
Command Center Associate
2 weeks ago
Floor & Decor Bailey's Crossroads, United States**Base Pay** · This role has a minimum base pay from $17.00 per hour with higher starting pay available based on experience. · PURPOSE · This position is responsible for greeting customers and managing the customer storage pick-up process. **Full-Time and Part-Time Positions Avai ...
-
Full-Time Center Associate
1 week ago
The UPS Store #5801 Washington, United States Full timeJob Description: · Retail Sales Associate · Join Our Team Across Multiple Locations as a Sales Associate at The UPS Store · Are you ready to embark on an exciting journey in retail where every day brings new opportunities? Do you thrive in a positive and supportive work environ ...
-
Sales Associate-TYSONS CORNER CENTER
2 weeks ago
Bath & Body Works Vienna, United StatesSales Associate-TYSONS CORNER CENTER · Brand: Bath & Body Works · Location: Tysons Corner, VA, US · Location Type: On-site · Job ID: 049TB · Job Area: Store: Sales and Support Associate · Employment type: Part-time · Description · Career Development | Daily or Weekly Pay | Tuitio ...
-
Associate Director, MBA Career Center
4 weeks ago
InsideHigherEd Washington, United States Administrative Jobs ,· Associate Director, MBA Career Center - McDonough School of Business - Georgetown University · Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., a ...
-
Donor Center Associate II
1 week ago
Children's National Medical Center Washington, United StatesThe Donor Center Associate II will be responsible to perform physicals and obtain medical history and inform consents from prospective donors. Will perform whole blood collections and platelet and plasma apheresis on volunteer donors. Will assist with donor recruitment and coordi ...
-
Senior Associate, Center on Privacy
4 weeks ago
InsideHigherEd Washington, United States Administrative Jobs ,· Senior Associate, Center on Privacy & Technology at Georgetown Law · Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social ...
-
Research Associate: Center for Monetary
5 days ago
Cato Institute Washington, United StatesJob Description · Job DescriptionDescription:The Cato Institute's Center for Monetary and Financial Alternatives seeks a Research Associate for a full-time position in Washington, D.C., to help our scholars produce public policy scholarship in monetary and financial policy. The i ...
-
Call Center Associate
1 week ago
Middlesex Management Woodbridge, United StatesJob Description · Job DescriptionWe are seeking a Call Center Associate to join our team You will be responsible for responding to tenant inquiries and concerns. · Responsibilities: · Answer inbound calls courteously and professionally · Provide information on proper procedures i ...
-
Central Call Center Associate II
6 days ago
MultiCare Health System Washington, United StatesYou Belong Here. · At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mis ...
-
Garden Center Associate
1 week ago
Reston Farm Garden Market Washington, United StatesAt Reston Farm Garden Market, we are deeply rooted in faith, family, and friendships. As a family-run business, we prioritize work ethic and character while fostering a sense of community and belonging among our employees. Our garden center offers ample opportunities for personal ...
-
Distribution Center Associate
3 weeks ago
Gator Cases Columbia City, United States**Hours**: 6am to 2pm · **Days**: Monday through Friday · **Hourly rate**: $16.83/hour · **Pay day**: Every Friday · **About Us**: · We're a leading provider of high-quality accessories for musicians around the world. From guitar straps to cables, we're passionate about deliverin ...
-
PT Center Store Associate
1 week ago
Food Lion Rockville, United StatesFood Lion - USA-MD-Rockville-845 Rockville Pike [Retail Associate / Team Member] As a Grocery Store Associate @ Food Lion, you'll: Provide quality customer service within the Center Store (Grocery) Department; Be Responsible for maintaining standards in accordance with the standa ...
-
PT Center Store Associate
2 days ago
Food Lion Upper Marlboro, United StatesFood Lion - USA-MD-Upper Marlboro-9500 Se Crain Hwy [Retail Associate / Team Member] As a Grocery Store Associate @ Food Lion, you'll: Provide quality customer service within the Center Store (Grocery) Department; Be Responsible for maintaining standards in accordance with the st ...
-
InsideHigherEd Fairfax, United States Administrative Jobs ,Associate Director, Student Support and Advocacy Center Fairfax, VA Administrative or Professional Faculty Opening on: May Add to favoritesFavorited View favoritesDepartment: University LifeJob Category: Administrative or Professional Faculty · Job Type: Full-Time · Work Schedule ...
-
Commonwealth of Virginia Fairfax, United StatesDepartment: University Life · Job Category: Administrative or Professional Faculty · Job Type: Full-Time · Work Schedule: Full-time (1.0 FTE, 40 hrs/wk) · Location: Fairfax, VA · Workplace Type: Hybrid Eligible · Salary: Salary range starting from low $70ks; commensurate wit ...
-
Center for International Private Enterprise (CIPE) Washington, United StatesThe Center for International Private Enterprise (CIPE) strengthens democracy around the globe through private enterprise and market-oriented reform. CIPE is one of the four core institutes of the National Endowment for Democracy and an affiliate of the U.S. Chamber of Commerce. S ...
-
Associate Director of Student Center
3 weeks ago
University of the District of Columbia Washington, United States**Number of Vacancies**: 1 · **Area of Consideration**: UDC Agency Only · **Position Status**: Full-Time, Regular · **Pay Plan, Series & Grade**: DS0058/6 · **Salary Range**: $68,416 · **Closing Date**: Open Until Filled · **Location**: 4200 Connecticut Ave. NW, Washington, DC 20 ...
Operation Center Associate - Falls Church, United States - Kastle Systems
Description
OverviewJoin the leader in providing smarter solutions for a safer world.
The property technology space is growing rapidly, and Kastle Systems is leading the way.
Kastle Systems is the premier provider of property technology solutions, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally.
Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. This is a unique and exciting opportunity for an innovative leader to come in and have an immediate impact.
Kastle Operations Center (OC) Operators are responsible for responding to alarm activations, placing outbound calls to clients to inform them of security related events; monitoring and analyzing video for security incidents, assisting clients with building and elevator access security, assisting with special projects and performing administrative functions as required.
In addition to a great work environment, we provide excellent benefits (Medical/Dental/Vision, 401K, Tuition/Training Assistance, BrightHorizons Lifestyle Assistance, Wellness Program, etc.).
Schedule:
Tuesday - Saturday, 1:30pm - 10:00pm
Responsibilities
Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally.
Delivering a world class customer experience drives everything we do, and Kastle's mission is to be our customers' best service provider and to ensure that their security the most effective, efficient and convenient.
Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.
Equal Opportunity StatementAt Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.
