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El Segundo

    Member Concierge Associate - El Segundo, United States - FashionPass

    FashionPass
    FashionPass El Segundo, United States

    2 weeks ago

    Default job background
    Full time
    Description

    FashionPass is an online, subscription-based clothing and accessory rental service for women. We are revolutionizing the retail industry as we know it and we are on a mission to empower women to look and feel like the best version of themselves one outfit at a time.

    We're looking for a Member Concierge Associate who is eager to be part of a rapidly growing start up. At FashionPass, we believe in genuine, no BS customer service and treat our customers the same way we treat our best friends. As a Member Concierge Associate, you'll work directly with our amazing clients to deliver an unparalleled renting experience. This position will report to our Director, Member Concierge.

    What You'll Do:

    • Seamlessly navigate between multiple client interactions and internal systems, while working toward clearly defined goals
    • Provide styling advice and support based on members needs, fit, and lifestyle preferences
    • Manage genuine relationships with customers to ensure they receive high quality service
    • Provide friendly, personal and compassionate support that aligns with our company brand and voice, directly impacting our client retention
    • Be empowered to think outside the box and deliver personalized solutions to each client
    • Identify opportunities and have the ability to impact how we evolve and continue to delight our clients

    Qualifications:

    • 1+ years customer service/hospitality experience
    • Can-do attitude + a willingness to learn and take on new challenges
    • Excellent written and verbal communication skills
    • You are deeply passionate about being a client advocate; you're often told you have an amazing attitude and know exactly how to brighten someone's day
    • You are comfortable working across multiple communication channels (email, phone, chat, etc...)
    • You are a natural problem solver who is known for your creative solutions. You have great communication skills, and are able to effectively communicate with Management and co-workers
    • Most importantly you are kind, bright, and know how to hustle

    Benefits & Perks:

    Health Benefits

    FashionPass Membership

    Casual dress

    Fun office environment



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