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    Associate Device Management Administrator - Boston, United States - Commonwealth Care Alliance

    Commonwealth Care Alliance
    Commonwealth Care Alliance Boston, United States

    3 weeks ago

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    Description

    Why This Role is Important to Us

    The Associate Device Management Administrator reports to the Sr. Manager, End User Services. The Associate Device Management Administrator deploys and supports Microsoft Modern Management platforms which includes Intune, SCCM, Windows Autopilot, Co-management, MEM and Azure Portal. Including all cloud-attached and on-premises end-user devices (laptop, mobile, etc.), responsible for installing and updating of operating systems, application installations, and patches. Edit security policies for all mobile devices. Will participate in application deployments and updates for both remote workforce and office employees. Manage all troubleshooting and reduce incidents and issues through automation. Strong skill set in Endpoint services with Microsoft Intune and client management platforms SCCM. Must be able to perform duties and complete in the allotted time working closely with senior device/endpoint administrator. Must work collaboratively with stakeholders and provide proactive expertise. Supervision Exercised:
  • No, this position does not have direct reports.

    • What You'll Be Doing

  • Maintain and update golden image (drivers, OS version and application versions) on a monthly basis.
  • Provide remediation to security identified vulnerabilities (patches, application version upgrades and new application deployment)
  • Support a diverse mobile environment and manage iOS/iPadOS, Android, Windows, and macOS devices securely.
  • Purge decommissioned devices from Intune and SCCM
  • Work closely with senior device/endpoint manager in maintaining the Intune/Autopilot environment OSD creation/maintenance, application packaging/deployment, Windows patching, hardware specs, etc.
  • Microsoft Endpoint Management - Responsible for device management
  • Experience in automating applications for software distribution
  • Administer, integrate, and co-management (Intune-SCCM)
  • Enforce policies that help keep your organization's data safe on organization-owned and personal devices.
  • Effectively and proactively monitor the health and activity of endpoints across the organization.
  • Create and deploy app packages and updates for all devices, including laptops, tablets, and mobile devices.
  • Systems Administration of asset management and patch management software
  • Work with other IT teams to configure, test and deploy systems and applications
  • Provide problem diagnosis and resolution.
  • Prioritize and execute tasks, in a time-sensitive environment.
  • Ability and desire to conduct research and resolve tickets, from the end user community, for mobile device issues and new products.
  • Experience with collaborating on strategic projects in a company setting
  • Representing the team in Change Control meetings to review and promote change requests
    • Working Conditions:
  • Standard office conditions.
  • Equipment used: Android Devices, iOS Devices, macOS Devices, Windows laptops, Standard office equipment
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