- Manage client inquiries by phone, email, and fax
- Researching of doctor and prescriptions through websites
- Outbound calls to clients to confirm appointments and verifying information needed
- Builds a positive client relationship through collaboration and trust
- Updates and maintains the client CSR database
- Processing claims on the client's behalf
- Advocating for the client through escalations on service challenges
- Other tasks and projects assigned by CRM
- Adaptability and emotional intelligence
- Microsoft office
- Able to balance workload through multi-tasking, prioritizing
- Attention to detail
- Verbal and written communication skills
- Web based research and CSR cloud-based system
- Telephone etiquette
Client Services - Somers, United States - Integrity Marketing Group
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Description
Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike.Integrity is driven by a singular purpose:
to help people protect their health and wealth so they can be ready for the good days ahead.
Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online.
The first point of contact for clients needing assistance with their insurance and services.
Responsibilities:
Technical and Soft Skills:
Hours:
Monday-Friday Approximately 35 hours a week (possibly more based on business needs)
Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge.
Why? Because we put our people first At Integrity, you can start a new career path at company you'll love, and we'll love you back.
We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily.
Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career.
Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.
Integrity Marketing Group, LLC is an Equal Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law.
In addition, Integrity Marketing Group, LLC will provide reasonable accommodations for qualified individuals with disabilities