- Answer incoming phone calls from healthcare providers regarding benefits and eligibility, billing and payments, authorizations for treatment, explanation of benefits, etc.
- Create written correspondence if issues were not resolved during the call
- Conduct provider outreach phone calls to collect missing information from medical providers.
- Route inquiries needing further investigation to the appropriate department and conduct routine case checks as needed.
- Complete all relevant documentation necessary to track provider issues and facilitate the reporting of overall trends.
- High school diploma or equivalent.
- 1+ year(s) of experience working from home.
- 1+ year(s) of customer service experience.
- Ability to work regularly scheduled shifts from Monday to Friday, 8:00am 5:00pm Eastern Standard Time
- The shift timings are subject to change, and overtime or weekend shifts may be required per client requirements.
- Minimum internet speed of 20 upload/20 download.
- Must have reliable transportation and be available to commute into the office in Providence, RI when required.
-
Customer Care Voice Associate
2 weeks ago
NTT DATA Providence, United StatesReq ID:282228 · NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. · We are currently seeking a Customer Care Voice Assoc ...
-
Customer Care Voice Associate
1 week ago
NTT DATA Providence, United StatesPosition's Overview · At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the com ...
-
Customer Care Voice Associate
2 weeks ago
NTT DATA Providence, United StatesReq ID:279048 · NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. · We are currently seeking a Customer Care Voice Assoc ...
-
Customer Care Voice Associate
2 weeks ago
NTT DATA Providence, United States**Req ID**: 282228 · We are currently seeking a Customer Care Voice Associate to join our team in Providence, Rhode Island (US-RI), United States (US). · At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our ...
-
Customer Care Voice Associate
2 weeks ago
NTT DATA Services Providence, United States Full timeReq ID: · # · NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. · We are currently seeking a Customer Care Voice Associat ...
-
Customer Care Voice Associate
1 week ago
NTT DATA Services Providence, United StatesAt NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and perso ...
-
Customer Care Voice Associate
2 weeks ago
NTT DATA Services Providence, United StatesReq ID: · NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. · NTT DATA Services currently seeks a Customer Care Voice Ass ...
-
Customer Care Voice Associate
1 week ago
NTT DATA Providence, United States**Position's General Duties and Tasks** · **In these roles you will be responsible for**: · - Answer incoming phone calls from healthcare providers regarding benefits and eligibility, billing and payments, authorizations for treatment, explanation of benefits, etc. · - Create wri ...
-
Customer Care Voice Associate
2 weeks ago
NTT DATA Providence, United StatesPosition's Overview · At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the comp ...
-
Customer Care Voice Associate
5 days ago
NTT DATA Providence, United StatesAt NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and perso ...
-
Utilization Review Nurse-RN
2 weeks ago
Virgin Pulse Providence, United StatesUtilization Review Nurse-RN · HealthComp · Remote, United States · Now is the time to join us · Virgin Pulse and HealthComp are now Personify Health. The industry's first personalized health platform company combines health, wellbeing, and navigation solutions to deliver powerf ...
-
Social Work Coordinator
1 week ago
Brown University Providence, United States Part timeJob Description · : The Social Work Coordinator will participate in an Advanced Field Placement training program facilitated by the BWell Response Team and supervised by the BWell Associate Director for Response Services. The position will center around providing advocacy-based ...
-
Senior Business Analyst
3 days ago
NTT DATA Providence, United StatesJob Description · Req ID: · NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. · We are currently seeking a Senior Busines ...
-
Clinical Specialist, Cardiac Rhythm Management
3 weeks ago
Medtronic Providence, United StatesBring your talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Joi ...
-
Customer Service Associate
1 week ago
Greenlining Management Providence, United StatesGreenlining is a telecommunication-based consulting sales and marketing firm. We help our client's popular, household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. · We are looking for a self-s ...
-
Associate Director, Business Process
5 days ago
Trustmark Providence, United StatesTrustmark · Associate Director, Business Process · Providence , · Rhode Island · Apply Now · Trustmark's mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by ...
-
Adecco East Providence, United StatesJob Description · Job DescriptionThis is not a remote position. Only candidates in the area of East Providence, RI will be considered. · Adecco is currently recruiting for a Bilingual (English/Spanish) Account Sales and Service Representative to work in-office in East Providence, ...
-
Oakview Group Providence, United StatesOak View Group · Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the m ...
-
Dir- Marketing
5 days ago
Marriott Providence, United StatesMarriott · Dir- Marketing & Operations · Providence , · Rhode Island · Apply Now · Additional Information · Director of Marketing and Operations, The Ritz-Carlton Leadership Center · Job Number · Job Category · Human Resources · Schedule · Full-Time · Located Remotely? ...
-
Branch Office Administrator
5 days ago
Edward Jones Providence, United States Full timeWould you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you on our team.At Edward Jones, we are very intentional in calling our field associates branch teams. Most of our teams are two or three people, and in a Branch O ...
Customer Care Voice Associate - Providence, United States - NTT DATA
Description
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence.By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation.
Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.
NTT DATA Services currently seeks a Customer Care Associate to join our team in Providence, RI.Role Responsibilities:
Requirements:
About NTT DATA Services:
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas.
As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers.
We are committed to our clients' long-term success. Visit or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.
If you need assistance or accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The hourly rate for this remote role is 20.00/hour. This rate reflects the target compensation for this position across all US locations.
This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits.
