patient care coordinator - Bronx, NY , USA, United States - Health Plus Management, LLC

Description

Health Plus Management LLC (HPM) provides management services to medical practices specializing in the area of Pain Management and Physical Medicine & Rehabilitation.

HPM manages 50 locations throughout Long Island, NYC including the 5 boroughs, Westchester, NJ, CT, and Upstate.

We provide management services that give the physician and therapists the opportunity to provide patient care without worrying about the administrative needs of the practice.

We continually strive to support these practices by recruiting and retaining the most qualified and dedicated individuals. HPM provides an excellent path for personal and professional growth, along with competitive salary and benefits.

Health Plus Management is seeking an energetic, patient-centric and detail-oriented Patient Care Coordinator to be the liaison between our physicians and patients.

The Patient Care Coordinator will welcome patients and provide them the best customer service throughout their visits.

In this role, the Patient Care Coordinator will educate our patients on their specific plans and respond to all inquiries with compassion.

Please apply directly on our website:

Responsibilities

Provide outstanding customer service to every patient
Coordinate patient visits to ensure proper progress of treatment plans
Educate our patients on treatment plans, practice policies, financial responsibility, etc.
Schedule the treatment plan of the physicians with the patient
Track referrals and treatment plans with patient
Assist patients to set goals and identify the problem(s) when patients are not meeting their goals
Assist patients with completion of paperwork when necessary
Respond to patient inquires in a compassionate and timely manner
Process medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)
Ensure the compliance of treatment plans created by the physicians
Responsible for maintaining confidentiality of personal information (HIPAA compliant)
Ensure all patient information (demographics, insurance information, etc.) are in the system for follow-up and reporting
Provide advocacy, information, and referral services to patients
Act as a back-up to other team members as needed
Other duties as assigned

Knowledge and Experience

1+ years of relevant medical experience, preferred
Knowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and is preferred
Knowledge of EMR system(s)
Strong computer knowledge and windows program including Microsoft word/excel

Skills and Abilities

Bilingual (English/Spanish) required
Excellent verbal and written communication
Ensuring a great patient experience by delivering outstanding customer service
Relaying a sense of compassion to our patients
Exceptional organizational and time-managements skills - the ability to multi-task is a must
Adaptability and flexibility while working in a fast-paced environment
Problem-solving ability and aptitude
Outcome-focused, with an ability to work under pressure
A solution-oriented mindset and a willingness to get your hands dirty
A strong sense of urgency and focus in accomplishing tasks


Schedule:
Monday-Friday, 8:30am-5pm


Pay Range:
$20/hour

Full-Time/Part-Time
Full-Time

Exempt/Non-Exempt
Non-Exempt

Position Requirements

Education and Training
High School Diploma or equivalent

Benefits
Medical, Dental, Vision, and Disability Insurance, 401k, Paid Time Off, Holidays

EOE Statement
We are an equal employment opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.