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Owings Mills

    Customer Service Supervisor - Owings Mills, United States - Brody Brothers Pest Control

    Brody Brothers Pest Control
    Brody Brothers Pest Control Owings Mills, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionSalary: $21-25 / hour

    Job Description: Brody Brothers is hiring a Customer Service Supervisor (CSR Team Lead) for our Owings Mills office. If you have a calm demeanor, prior call-center supervisory experience, and thrive in resolving issues in a fast-paced environment, read on

    Responsibilities:

    • Hire, train, and develop Customer Service Representatives (CSRs).
    • Work directly with the Customer Experience Manager and our other customer service supervisor to track and exceed sales goals.
    • Manage team schedules, ensuring adequate staffing coverage.
    • Supervise daily tasks, answer high-level service questions, and serve as a point of escalation.
    • Optimize routes, respond to customer complaints, and handle emergency situations.
    • Implement reporting processes, track metrics, and identify efficiencies.
    • Interact with customers via phone/email, provide support, and offer information on products/services.
    • Oversee statements, invoicing, billing, and account setups for accuracy.
    • Collaborate on cross-functional company projects.

    Qualifications:

    • Strong problem-solving, communication, leadership, and people skills.
    • High School Diploma or GED.
    • 10+ years of relevant customer service experience.
    • 5+ years of call-center management experience preferred
    • Proficient in Microsoft Office Suite, especially Excel.
    • Ability to manage multiple deadlines in pressured situations.

    About Brody Brothers Quality Pest Control:

    • Family-owned since 1984, specializing in pest control in Baltimore.
    • Award-winning service, recognized by Angie's List and Best of Baltimore.
    • Fun and rewarding work environment with a commitment to quality customer service.
    • Above-average pay, excellent benefits, and a focus on career growth.
    • We work hard to hire and retain people who don't take themselves too seriously and are as committed to quality customer service as we are

    To Apply:

    • Full-time position with a salary range of $ $25.00 per hour.
    • Benefits include dental insurance, health insurance, paid time off, and vision insurance.
    • Work schedule: NO SATURDAYS Monday to Friday with overtime as needed. Occasional Sundays during busy season.

    Ready to Join Our Team?

    • Equal Opportunity Employer (EOE) and drug-free workplace.

    Job Type: Full-time

    Salary: $ $25.00 per hour

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Life insurance
    • Paid time off
    • Referral program
    • Vision insurance

    Schedule:

    • Monday to Friday
    • Overtime

    Ability to Relocate:

    • Owings Mills, MD 21117: Relocate before starting work (Required)

    Work Location: In person

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