- Provide the highest quality of service to the customer at all times and ensure associates do the same.
- Able to run the Perfect Shift, using checklists and/or calendars for success.
- Manage and coordinate the activities of hotel staff.
- Able to carry out supervisory duties for any department under the Operations Manager (i.e. Front Desk, F&B, Housekeeping, etc.)
- Interpret company policies and provide a safe work environment by ensuring compliance with safety programs and job safety analysis.
- Ensure adherence to the Guarantee of Fair Treatment Policy.
- Source talent, interview applicants, facilitate orientation, and train new associates. Conduct ongoing training to increase job knowledge and skill level.
- Coach and counsel associates to encourage positive behaviors and correct negative behaviors.
- Analyze and resolve work problems or assist associates in solving work problems.
- Initiate or suggest plans to motivate associates to achieve related goals.
- Monitor uniform standards to ensure compliance with the Standards of Appearance.
- Comply with all regulations and guidelines for Human Resource tasks.
- Recommend or initiate personnel actions, such as promotions, transfers, discharges and disciplinary measures.
- Be knowledgeable of associate benefits procedures and administration. Guide or direct associates to benefits information.
- Ensure proper hiring practices comply with eVerify, I-9, ADA and EEO requirements.
- Monitor service trends by speaking with guests, reviewing written guest comment cards, and guest tracking information to ensure service standards are achieved.
- Review individual guest surveys, guest satisfaction reports, online reviews, verbal comments, and the service recovery/defect tracking.
- Resolve all service issues via written communication or phone calls to complete the satisfaction of the customer.
- Empower and teach all associates how to resolve guest questions and/or complaints.
- Recognize associates for demonstrating outstanding service initiative with guests and fellow associates.
- Coordinate implementation of service strategies at the hotel level. Ensure service strategies align with White Lodging Services Pledge and the Brand's service strategy.
- Support development of new business by creatively resolving special customer requests through making sound business decisions, passing on leads, conducting tours, making sales calls, and actively participating with community organizations.
- Review inventory control and selling strategy multiple times a day. Monitor house count to ensure rooms are ready for guests at check-in.
- Ensure hotel staff understands national sales and marketing programs and promotions at the hotel level.
- Ensure accounting policies are in place.
- Perform hands on duties as needed.
- Input and reconcile invoices.
- Ensure all equipment is maintained in accordance to the service standards and outages are reported and resolved in a timely manner.
- Responsible for management systems - accounts payable, accounts receivable, payroll, scheduling, etc.
- Ensure effective and ongoing training and development plan is in effect, especially regarding the effective use of all confidential systems.
- Ensure compliance with all SOPs, brand procedures, and White Lodging procedures.
- Ensure associates follow safe working procedures.
- Responsible for passing safety and brand audits.
- Ensure food safety and sanitation.
- Complete room inspections and property walks.
- Ensure compliance with liquor laws and regulations.
- Act as primary contact with vendors for supplies.
- Associate must adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the associate handbook.
- Associate must perform other managerial duties as assigned, of which the associate is capable
- Must be able to work flexible hours and be on call 24-hours a day if an emergency arises
- Work nights, weekends, and holidays as necessary.
- Must possess established success in Department Head Rooms roles in relatable hotel environment.
- Minimum 2 year college degree.
- Day 1 Medical, Dental and Vision insurance
- Paid Parental Leave and Short-Term Disability
- Affordable $2/day Medical insurance with free wellness care
- Unlimited referral bonuses
- Vacation/Paid Time Off (PTO) with rollover
- Tuition reimbursement
- 401K company contribution
- Complimentary WL Rooms Nights
- Discounted Marriott Room Nights
-
Director of Rooms
3 weeks ago
Sage Hospitality Austin, United States**Why us?** · Downright Austin recently opened its doors in spring 2024, bringing its own unique and decidedly Downright take on the global Renaissance Hotels brand. Formerly the Sheraton at the Capitol and located in Downtown Austin, Downright Austin will feature a bold, postmod ...
-
Director of Rooms
2 weeks ago
Marriott International, Inc Austin, United States**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** JW Marriott Austin, 110 East 2nd Street, Austin, Texas, United States VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** Y · **Position Type** Management · **Addition ...
-
Director of Rooms
3 weeks ago
Sage Hospitality Austin, United StatesWhy us?: · Downright Austin recently opened its doors in spring 2024, bringing its own unique and decidedly Downright take on the global Renaissance Hotels brand. Formerly the Sheraton at the Capitol and located in Downtown Austin, Downright Austin will feature a bold, postmodern ...
-
Director of Rooms
1 week ago
Marriott Corporation Austin, United StatesJob Number · Job Category Rooms & Guest Services Operations · Location JW Marriott Austin, 110 East 2nd Street, Austin, Texas, United States · Schedule Full-Time · Located Remotely? N · Relocation? Y · Position Type Management · Additional Information: This hotel is owned ...
-
Director of Rooms
3 weeks ago
Sage Hospitality Austin, United StatesWhy us?: · Downright Austin recently opened its doors in spring 2024, bringing its own unique and decidedly Downright take on the global Renaissance Hotels brand. Formerly the Sheraton at the Capitol and located in Downtown Austin, Downright Austin will feature a bold, postmoder ...
-
Director of Rooms
2 weeks ago
Marriott Hotels & Resorts Austin, United StatesOversees two or more departments in the hotel. Accountable for achieving budgeted revenues/profits, while maintaining the operational and service standards prescribed by Hotel as well as those prescribed by White Lodging. Responsibilities Provide the Director, Operations Manager, ...
-
Director Operating Room
3 weeks ago
SCA Health Austin, United StatesOverview: · Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and h ...
-
Director Operating Room
3 weeks ago
SCA Health Austin, United States Full timeOverview: · Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and he ...
-
Director Operating Room
4 weeks ago
Surgery Care Affiliates Austin, United StatesOverview · Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and hea ...
-
Director Operating Room
3 weeks ago
SCA Health Austin, United StatesOverview: · Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and h ...
-
Director of Room Operations
3 weeks ago
White Lodging Austin, United StatesSummary: · Oversees two or more departments in the hotel. Accountable for achieving budgeted revenues/profits, while maintaining the operational and service standards prescribed by Hotel as well as those prescribed by White Lodging. · Responsibilities · •Provide the highest qu ...
-
Director of Room Operations
3 weeks ago
White Lodging Austin, United StatesOversees two or more departments in the hotel. Accountable for achieving budgeted revenues/profits, while maintaining the operational and service standards prescribed by Hotel as well as those prescribed by White Lodging. Responsibilities - Provide t Director, Operations, Operati ...
-
Director of Room Operations
3 weeks ago
White Lodging Services, Inc. Austin, United StatesSummary: · Oversees two or more departments in the hotel. Accountable for achieving budgeted revenues/profits, while maintaining the operational and service standards prescribed by Hotel as well as those prescribed by White Lodging. · Responsibilities · * · Provide the highes ...
-
Sales Manager
2 weeks ago
Omni Hotels & Resorts Austin, United StatesOverview: · **Austin Hotel Downtown** · Located in the Live Music Capital of the World, the Omni Austin Hotel Downtown is a walking distance from the 6th Street Entertainment District. Omni is a magnificently appointed luxury hotel with the heart of the thriving downtown business ...
-
Sales Manager
2 weeks ago
Omni Hotels & Resorts Austin, United StatesOverview: · **Austin Hotel Downtown** · Located in the Live Music Capital of the World, the Omni Austin Hotel Downtown is a walking distance from the 6th Street Entertainment District. Omni is a magnificently appointed luxury hotel with the heart of the thriving downtown business ...
-
Operations Manager, Dental
3 weeks ago
People's Community Clinic Austin, United StatesOverview: · Supports the mission of People's Community Clinic by helping assure that dental services are delivered in a manner consistent with PCC's strong commitment to high quality care and strong patient satisfaction. · **The starting salary range for this position is $64,000 ...
-
Fitness Desk Clerk
2 weeks ago
Westwood Country Club Austin, United States**FITNESS CENTER DESK CLERK** · **Position Summary**: · Works in the Westwood Fitness Center assisting and checking-in members and guests as needed to use the facilities. Promptly greets club members and verifies their membership using appropriate computer database/roster. Monito ...
-
Operating Room Nurse
1 week ago
United Surgical Partners International Inc (USPI) Austin, United States**Job Summary**: The RN circulator assesses, plans, implements and evaluates care for all age patients in operating room. Provides care within nursing standards of practice and the policies of the Center. Makes decisions regarding direct patient care needs and communicates approp ...
-
Accounting Staff Clerk
2 weeks ago
LOREN AT LADY BIRD LAKE EMPLOYER LLC Austin, United States**About Us** · - At the cornerstone of Ladybird Lake and the Austin Skyline, the internationally recognized best in class Luxury Hotel Group, The Loren Hotel will bring a level of understated luxury and sophistication to Austin._ · - With its unparalleled views of Lady Bird Lake ...
-
Maintenance Assistant-
2 weeks ago
Maravilla at The Domain Austin, United States**Company Description** · For over 30 years, Senior Resource Group-SRG has been an innovator in the development and operation of senior living communities across the USA. Our experience and passion has helped us win many awards for innovative community design, excellent service a ...
Director of Rooms - Austin, United States - Marriott International Inc
Description
Job DescriptionAdditional Information: This hotel is owned and operated by an independent franchisee, White Lodging Services Corp.. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Job Summary
Oversees two or more departments in the hotel. Accountable for achieving budgeted revenues/profits, while maintaining the operational and service standards prescribed by Hotel as well as those prescribed by White Lodging.
Responsibilities
White Lodging offers an array of competitive benefits to include, but not limited to:
This company is an equal opportunity employer.
frnch1
