BDC Call Center - Auburn, United States - Patrick Motor Group

Description

Job Description

Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee is absolutely critical to our success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from us through the years.

Responsibilities

• Answer customer calls and establish follows-up with sales appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
• Utilize CRM tracking system daily.

Qualifications

• At least one previous role based in customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver's license

Benefits

• Medical
• Dental
• 401K
• Life Insurance
• Paid Training
• Paid Time Off
• Company Holidays
• Discounts on Products and Services
• Sign on bonus
• Disability, accident, Critical Illness, and Supplemental Health Insurances Available
• Free admission to area attractions as an employee of Patrick Motor Group

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.